Director, Customer Identity Management
Deutsche Post
Singapore
DHL Express - a company that connects people!
What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.
Distinguished as No.1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. Start YOUR career with DHL today…
Job Purpose
• Define, own, and continuously advance the global Customer Identity Management capability, ensuring it remains modern, secure, and aligned with business and customer needs.
• Shape and evolve the broader DCS Platforms strategy so that each platform capability delivers maximum business value and meaningful customer outcomes.
• Act as an enterprise thought leader in identity and access management, customer data stewardship, and platform governance.
• Serve as a central coordination point for Express stakeholders, aligning cross‑functional initiatives and contributing to the Group’s Customer Identity Management strategy.
• Provide global leadership across 220+ countries, supporting digital channels that manage millions of authentication flows daily.
How will you contribute to the success of DHL?
• Champion security‑by‑design principles and seamless digital identity experiences using modern authentication, authorization, and orchestrated customer journeys.
• Lead global delivery teams to execute complex, multi‑regional initiatives with transparency, accountability, and measurable performance.
• Oversee the full product lifecycle: define requirements, guide solution design, govern engineering execution, and support high‑quality global deployments.
• Maintain a multi‑year Customer Identity Management roadmap aligned with global strategy and business priorities.
• Ensure global platforms achieve high availability, resilience, scalability, and compliance with evolving security and regulatory standards (including GDPR and data residency).
• Drive comprehensive platform governance, including cost management, vendor relationships, performance metrics, and risk mitigation.
• Oversee foundational identity services, login journeys, account lifecycle management, API identity integrations, and customer data orchestration.
• Collaborate with regions, product teams, security, and enterprise architecture to ensure harmonized global implementation.
• Promote reusability, standardized patterns, shared services, and platform consolidation across the enterprise.
• Champion experimentation, observability, modern engineering practices, and DevSecOps maturity.
• Lead and inspire a community of engineers, architects, and product managers, fostering innovation, operational excellence, and continuous improvement.
Do you have what it takes?
• Deep expertise in Customer Identity Management platforms (e.g., Ping, ForgeRock, Azure B2C, Okta) and modern identity protocols.
• Strong capability in digital customer platforms, API ecosystems, integration patterns, and customer journey technologies.
• Proven success leading multinational teams and delivering enterprise‑grade solutions in complex stakeholder environments.
• Excellent communication skills, with the ability to translate complex concepts for both technical and non‑technical audiences.
• Advanced degree in Computer Science, Information Systems, or related field; PMI/Prince2 and ITIL certifications preferred.
• Demonstrated strategic thinking, leadership maturity, customer empathy, and an innovation‑focused mindset.
Please submit your application along with your CV and a copy of your highest educational degree (e.g., Bachelor’s, Master’s, or MBA certificate).
