Area Operations Head

Reports To Area Manager

Region - North

Travel Required - Yes (75%)

Qualifications & Experience:

• Essential: Graduate degree in Logistics, Operations, Supply Chain, or a related field.

• Preferred: Diploma or Postgraduate qualification in Logistics or Operations.

Experience

• 5–7 years of experience in logistics operations, last-mile delivery coordination, or vendor/partner management roles.Understanding of local geography of J&K

• Exposure to courier, express logistics, e-commerce delivery, or franchise-based delivery models preferred. Skills & Capabilities:

• Service Centre operations (including Delivery & pick up operations )

SLA tracking and service quality monitoring

Operational MIS and reporting

Partner coordination and field execution

• Strong execution discipline

• Problem-solving mindset

• Effective communication with field partners

• Ability to work in dynamic, high-volume operations

1. Service Quality

2. Partner Activation

Timely onboarding and go-live

3. SLA compliance and delivery success

4. Operational Support

5. Issue resolution turnaround

6. Data Accuracy

7. Quality and timeliness of MIS

8. Compliance

9. Adherence to governance standards