Call Handling Administrator

Deutsche Post

Deutsche Post

United Kingdom

GBP 27,500-27,500 / year

Posted on Apr 27, 2026
Call Handling Administrator

Pay Rate: £27,500
Grade: O
Contract Type: Permanent (Full-Time)
Shift patterns: Monday–Friday - Days
Location: Manchester, M32 0UT

This vacancy is based in Manchester - DHL Supply Chain, 3 Lumsdale Road off Barton Dock Road, Stretford, Manchester, Lancashire, United Kingdom, M32 0UT

Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.

We're looking for a friendly, calm, and organised Call Handling Administrator to join our team and support transport operations. This is a fast‑paced, people‑focused role where you'll help support on‑site teams, and ensure everything runs smoothly behind the scenes. No two days are the same, and you'll be supported to learn and grow in the role.

A TYPICAL DAY MAY INVOLVE

  • Providing friendly and professional support to vendors and DHL on‑site teams
  • Completing administrative tasks, including raising purchase orders
  • Updating systems accurately to support smooth daily operations
  • Receiving on‑the‑job training to build system knowledge and, over time, develop skills such as identifying trends and busy periods

THIS ROLE WOULD SUIT PEOPLE WHO

  • Has call‑handling experience, ideally dealing with breakdowns or urgent issues
  • Has an interest in transport or logistics (transport knowledge is a bonus)
  • Remains calm and professional under pressur
  • Is confident using Excel and Word

WHY JOIN US?

  • Free parking and on-site canteen
  • We're happy to talk about flexible working – just ask about alternative patterns at interview
  • Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
  • Free confidential 24/7 GP consultations
  • Hundreds of retail and lifestyle discounts
  • Affordable loans, savings schemes and free mortgage advice
  • Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

​We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 04/05/2026 . Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

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