OTC Team Supervisor

Key Responsibilities

• Lead and manage a team of supervisors, clerks, and experts within the Accounts Receivable function.
• Improve quality, efficiency, and effectiveness of the OTC (Order-to-Cash) operations through process improvements, automation, and harmonization.
• Ensure optimization of working capital, minimize transactional costs, and control exposure to bad debt losses.
• Monitor and manage DSO (Days Sales Outstanding) and Bad Debt Provision/Expenses.
• Maintain strong customer relationship management within your scope of responsibility.
• Continuously improve OTC processes using the First Choice methodology and launch process optimization initiatives.
• Ensure operational accountability, business continuity, and adapt processes to evolving business requirements.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
• Proven experience in OTC, Accounts Receivable, or credit & collections operations.
• Previous leadership experience managing teams in a financial or operational environment.
• Strong understanding of working capital optimization, DSO, and bad debt management.

Skills & Experience

• Excellent analytical and problem-solving skills.
• Strong leadership, coaching, and team management abilities.
• Ability to implement process improvements and automation initiatives.
• Effective communication skills in English; additional languages are a plus.
• Hands-on experience with ERP systems and OTC tools.