Responsibilities

• Manage and control team to achieve transport operations’ objectives and KPIs, together with review SOP at operation to ensure designed process lead team performance to meet team objective and KPIs.
• Update weekly team performance report and escalation issue with Contract Manager.
• Update daily issue and request support from Customer for any situation impact DHL service.
• Prepare summary transport service performance for monthly meetings review with customer.
• Actively respond customer complaint with root cause investigation and execute solid action plan for operation error.
• Manage manpower at organization with resources utilization to match with work volume smoothly.
• Manage transport subcontractor to provide service performance as KPIs setting.
• Prepare summary service performance for monthly meetings review with transport subcontractor.
• Take full leadership, operational responsibility for managing a safe, efficiency for the organization and the customer that fully complies with operation standards.

Requirements

• At least 6 years of working experience in Transport and logistics & Supply Chain or related filed.
• Experience in Transport Operation with capability of truck planning for both Retail Customer Distribution and Chain Store Customer.
• Knowledgeable in Transport Business (3PL), Contract Management with subcontractor/Commercial, Transport Management system.
• Good communication both in Thai and English
• Able to work at DC GreenSpot, Klong Luang (Klong 4), Pathumthani required