Position: First Line Manager
Location: Coventry
Grade: RCS. N
Shift patterns: Any 5 from 7 (including weekends). Rotational Shifts - 06:30-14:30 and 14:30-22:30
Contract Type: Permanent (Full-Time)

✅WHAT YOU'LL DO

• To directly assist management by reporting on and monitoring the effectiveness of all warehousing activities and performance in your designated area
• To supervise, implement and coordinate productivity by communicating job expectations to direct line reports, ensuring that all deadlines are safely met within allocated time frames, while always maintaining standards of excellence
• To track and trace orders using a digital in-house tracking software system, ensuring that records are maintained and kept at optimum level
• Deliver team member performance reviews (1-2-1's), performance reviews, absence management and development and/or succession planning as appropriate
• Support and contribute towards briefing activities such as performance management appraisals, comms zone briefs, PD boards and informal / formal conversations
• Ensure shift is managed in line with Health & Safety legislation and company procedures
• Report and investigate incidents within the work place and respond to or escalate issues of non compliance to safety regulations and procedures
• Prepare, make and document the shift handover with your colleague of next shift and report to direct manager the main points identified during your working day and shift to your direct manager

✅THIS ROLE WOULD SUIT PEOPLE WHO

• Previous Team Management experience within a First Line Manager/Team Manager role, is essential
• Previous experience within the Ecommerce sector/operation is essential
• Excellent communication skills - Verbal and written
• Excellent interpersonal, leadership and motivation skills
• Knowledge of Manhattan Warehouse Management Systems is desirable
• Good balance of Results and respect approach
• Able to deliver results under stress and within a pressured environment
• Strong attention to detail
• IT literate (Microsoft packages and WMS systems)

✅WHY JOIN US?

• Free on-site parking
• 25 days annual leave with the option to buy additional days
• Discretionary bonus based on performance
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

✅WHO WE ARE

​We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

✅BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing the 11th May. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

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