Position: Customer Service and Fleet Coordinator
Location: Peterborough, (PE2 6XE)
Shift patterns: Monday-Friday. Day time hours (08:00-17:00)
Contract Type: Permanent (Full-Time)

Are you an experience and dedicated Customer Service and Fleet Coordinator? Are you passionate about cars and have a keen eye for detail? Do you take pride in your work and aspire to work with premium automotive brands? If so, we have an exciting opportunity for you! We are recruiting for various different roles, due to securing new business wins, so keep an eye out for further opportunities.

Join our team at East of England Showground, Peterborough, where we maintain a fleet of around 4,000 luxury vehicles, including Mercedes, Volkswagen, Audi, Genesis, and more. With about 150 dedicated colleagues, we are committed to exceptional service and quality.
We value our employees, offering a positive work environment and investing in your growth and development. Ready to advance your career with prestigious automotive brands? We want to hear from you!

About Finished Vehicle Solutions:

Join our team at East of England Showground, Peterborough, where we maintain a fleet of around 4,000 luxury vehicles, including Mercedes, Volkswagen, Audi, Genesis and more. With about 150 dedicated colleagues, we are committed to exceptional service and quality.

We value our employees, offering a positive work environment and investing in your growth and development. Ready to advance your career with prestigious automotive brands? We want to hear from you!

✅A TYPICAL DAY MAY INVOLVE

• Manage the relevant contracts including any email and telephone requests in a timely manner within client and internal KPIs and take ownership for requests and queries
• To ensure that booking requests are responded to quickly, efficiently and to correct standards, ensuring required service levels achieved
• To provide excellent customer care, a high level of accuracy, ensuring all administration duties are fulfilled to the required standard and timescales
• Take ownership of requests and queries ensuring they are managed to a successful solution
• Help to maintain the Internal database, ensuring that the computer systems are up to date, accurate and that all new changes are actioned
• Provide accurate Reporting on time in line with KPI requirements
• Proactively management the fleets to ensure efficient in fleeting and de-fleeting in line with requirements
• Monthly invoicing and back up and sense check the data before sending

✅THIS ROLE WOULD SUIT PEOPLE WHO

• Previous and proven track record in a Customer Service and Administrative environment is essential
• Strong communicator at various levels - ability to assess individual customer needs
• Strong Administration skills and able to prioritise tasks
• Data analytics experience with excellent attention to detail
• Automotive Industry experience preferred
• Proficient in Microsoft packages (Excel, Word, Outlook)

✅WHY JOIN US?

• Free on-site parking
• 25 days annual leave
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

✅WHO WE ARE

​We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

✅BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing the 11th May. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

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