| Operational - Supervise the entire shift operations in terms of inbound, outbound and transit operations for DP / Apex / International shipments mainly in terms of tally, documentation and carting/ loading operations for
- Ensuring timely and accurate connections of DP, Apex and International loads onto the approved air network (BDA and commercial flights)
- Ensuring the timely and accurate dispatch of inbound DP, International and E-Retail loads to the respective service centers during the shift
- Ensuring the timely, accurate and profitable delivery of all Apex shipments to customers
- Ensure appropriate and accurate completion of paperwork and documentation for necessary regulatory clearances (octroi, sales tax, etc.) for all inbound, outbound and transit Apex loads during the shift; Also ensure completion of all regulatory clearances and paperwork for International shipments
- Coordinate with check-posts and nakas for clearance of shipments
- Oversee the work of supervisors in the shift to ensure adherence to the operational workflows, and Standard Operating Procedures (SOPs) at the air hub
- Coordinate and manage all cases of network changes, priority runs, misconnections, etc. occurring during the shift; Provide communication regarding the same to the concerned PUD Centers / Service Centers
- Ensure code updations for misconnections, misroutes, wrong tagging, or any such issues and ensure mail communication to the required locations regarding the same
- Handle all exception cases during the shift; On a daily basis check on the exceptions of the previous shifts and ensure follow up for closure/ resolution of the same
- Ensure availability of sufficient vehicles during the shift for inbound / outbound operations
- Oversee vehicle placement at bays and monitor the carting and tally operations during the shift
- Undertake SLAH (stock lying at hub) checking for the shift and take appropriate action for the same
- Handle all internal/ external communications during the shift for smooth operations
- Check and revert on mails from management, in conjunction with relevant departments
- Check attendance and leave data for all staff in the shift; Plan daily operations within the shift as per the loads and attendance
- Conduct daily staff briefings, including communication regarding any operational changes in the shift
- Support the Head – Air Hub in shift planning
- Ensure safe handling of all shipments and report any damage cases to the origin
- Ensure adequate manning of the Air Hub during the shift in terms of full-time employees, PDAs, loaders, etc.
- Monitor performance of staff during the shift and support in conduct of regular trainings for regular staff, PDAs, loaders, etc. in line with the training programmes designed centrally
- Responsible for generation of all MIS related to Air Hub operations during the shift
People - Provide direction, guidance and support to the employees to help them discharge their duties effectively
- Ensure capability building for the team
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