YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS. Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet. Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

YOUR TASKS:

DHL customers on an occasional basis

- Provide the prompt shipment lodgement & recovery in accordance with the customer’s specific requirement

- Maintain a clean and fair working environment for all visiting customers in gateway.

Local Country Operations Management

- Provide reports and management information as required.

- Organise the structure and resource allocation in accordance with Country Operations Priorities and Goals.

- Provide the administrative information and report to maximise Gateway Operations / Service Center Capability and Competitiveness."

Gateway Operations Management

- Implement the service standards & procedure in accordance with Operations priorities & KPI

- Provide reports and suggest the action plans for service problem between service centres and gateway

- Service Center Manager: Support and assist the Service Centre to drive improvements and enhancement of Service Centre activities in order to support continuous business growth and customers requirements"

Customs/Warehouse/Ground Handling Agents/Airline/ Security Service Providers

- Participate in setting up Service Level Agreement to reflect practical requirement comply with TSP

- Implement the efficient/appropriate operations procedure to comply with regulatory rules/policy and achieve DHL service objectives and regional & country target based on the agreed Service Level Agreement

- Build-up the good relationship to make DHL the most competitive courier company.

DHL Network

- Ensure transit time standards and identify non-compliance against gateway operation TSP

- Provide the timely lodgement and recovery to ensure the reliable DHL service quality and transit time target "

Gateways & Hubs

- Implement the process flow to comply with other Gateways and Hub’s requirement and secure the prompt recovery in the destination

Peer Managers in the Gateway and Ground Ops

- Maintain good relationships in co-operation with managers for high service levels

- Closely communicate and co-operate to achieve the common operations goals and set-up action plans"

Gateway & Ground Ops staff at all levels

- Maintain cooperative relationships and good communications between gateway departments, the local country office and the DHL network."

Gateway and Ground Operations Management

- Maintain properly allocated manning resources in accordance with shipment volumes, adequate staff skills levels and a safe working environment.

- Solve problems and take corrective actions as dictated by operational contingencies.

- Evaluate procedures and methods to achieve optimum service and cost performance; participate in Gateway and Ground Ops quality policy and initiatives e.g. ISO.

- Maintain a safe, clean and fair working environment for all employees.

- Manage the security of the facility and operating systems within DHL network security policy; negotiate with contractors and monitors security status of facility.

- Maintain good working relationships with all external parties.

- Ensure day to day running of the physical shipment handling.

- Ensure all inbound & outbound shipments are sorted & loaded according to agreed guidelines to ensure TT standards & cost targets can be met.

- Provide guidance and approve shift-plans, procedural changes, minor operation changes and general organization changes within the function.

- Provide guidance and approval for purchases as per agreed guidelines.

Gateway and Ground Operations Team Management

- Organise appropriate shifts through Duty Supervisors

- Ensure gateway staff maintains a professional image to both internal & external contacts.

People Management

• Develop a high performance service culture within the functional department. Plan, organize and direct and efficient and effective functional department.
• Develop IKOs/KPIs with team members and monitor individual performance.
• Consult performance appraisal.
• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.

YOUR PROFILE:

- Bachelor of Degree

- 5 years operations experience, preferably within transportation or logistics industry, with at ideally 2 years at management level

- Software skills (Word, Excel, PowerPoint, etc.) (preferable)

- Line Trainer certified

- English fluent (written and spoken)