We are the leading global brand in the logistics industry, offering an unrivalled portfolio of logistics services across multiple modes of transportation to a diverse range of customers across the globe. We connect people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries, including technology, life sciences, and healthcare, engineering, manufacturing and energy, auto-mobility, and retail, we are decisively positioned as “The logistics company for the world.”

Key Responsibilities

To own your department PnL, driving growth in local markets in collaboration with field sales to ensure customer satisfaction and retention through regular customer visits, excellent services and swift resolution of complaints and escalations.
To ensure service quality, operational excellence by proactively monitoring and improving operational performance, identify and implement process improvement opportunities to enhance efficiency, while acting as a secondary escalation point for customer complaints and requests, focusing on solutions.
To build and manage supplier relationships to optimize service delivery and profitability.
To ensure that all relevant quality KPIs are met or over achieved on a consistent basis.
To oversee and develop a high-performing team while fostering a culture of collaboration and continuous improvement ensuring all team members comply with our global standard processes when executing shipments.
To develop and maintain business relationships with existing and new clients, identifying potential upsell opportunities along with regular customer contact to achieve customer retention.
To lead and manage import door-to-door coordination across the country with internal and external stakeholders, ensuring the data centre processes are executed with the highest standards of accuracy, security, and compliance.
To be involved and participate in the selection of specialised providers to manage this sector, ensuring alignment and continuity across operations.
To maintains operational procedures aligned with sector best practices and customer requirements to minimises risk and ensure integrity of customer equipment.
To participate in the provision of solutions, pricing, providers and supporting commercial activities in relation to data centre activities.

Key Accountabilities:

· To proactively oversee team to ensure customer satisfaction at every touchpoint, fostering loyalty and driving repeat business.

· To ensure cost minimisation and gross profit maximisation on every job file to meet or exceed given budget targets.

· To ensure high levels of supplier performance.

· To provide training and guidance to your supervisors and teams to ensure success.

· To resolve issues with operational workflow and/or based on customer feedback, only escalating when unable to do so.

To be successful you will need:

All employees are expected to demonstrate our core behavioural dimensions to be successful.

Full right to work in Australia
Minimum 3 to 5 years experiences within Air Freight Export
To Drive success through focusing on and utilising your strengths in a relentless pursuit of results.
To Create a culture of trust where everyone feels empowered and motivated to work towards a common purpose.
To Maintain a positive mindset, prioritising clear objectives in the face of challenges, change and uncertainty.
To Demonstrate the will to win, being determined to succeed collaboratively while driving opportunities for growth.

What to expect from us:

What makes DHL great? Our People! We know each employee’s individual contributions collectively ensure we remain one of the largest delivery and logistics companies worldwide. We are dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.