Join the World's Most International Company!

Are you ready to embark on an exciting journey with a company that has been at the forefront of cross-border express delivery since 1969? At DHL Express, we operate in over 220 countries and territories, making us the most international company in the world. Our mission is to connect people and improve lives across the globe, and we believe that the more people we connect, the better our planet becomes.

Join the DHL Express Family: Where Diversity Thrives!

At DHL Express, we don’t just talk the talk—we walk the walk! As an equal opportunity employer, we are on a mission to create a vibrant, diverse, and inclusive culture that reflects the world we serve. We believe that every individual brings unique talents and perspectives to the table, and that’s what makes our team truly extraordinary.

No Labels, Just Talent! We celebrate differences, whether it’s race, color, gender, sexual orientation, age, ability, marital status, family responsibilities, religion, political beliefs, or national origin. We’re all about breaking down barriers and building bridges—because diversity fuels innovation and drives success!

Role Opportunity:

Identify, evaluate and implement training plans for operational staff; Purpose improve processes in the handling and execution of training programs in line with the country's Learning and Development Roadmap & to deploy the planned CIS - Certified International Specialists Functional Modules. Continuously challenge the existing Learning Triangle and Execution/completion of standard coaching forms and L&D Performance Discussion & Feedback forms

Your Tasks:

• Assist the Engineering and Infrastructure Manager in implementation of CIS Training Programs; Non-CIS OPS Core Technical Functional Training; Meet the Country CIS Penetration Rate (Targets) in delivering Global Functional Modules (New and Refresher)
• Assist functional teams by providing user support functions on OPS core application trainings for ground operations; clearance; and hub and gateways; including support teams
• Liaise with vendors to ensure Operations get all the necessary urgent support and coordinate with OPS GET system requestors for a timeiy PRPO creation; logs on item DRs and SRs; and last mile GRN to close the transaction
• Liaise with the Engineering and Infrastructure Manager and other project teams to ensure work is neither overlooked nor duplicated
• Plan and execute training programs for OPS in line with the Regional CIS Platform and schedule of delivery of OPS Functional Modules
• Work with OPS Senior Management Team in deriving planned additional headcount to establish the annual training budget
• Provide Local HR and RO LND the annual training calendar of activities and training budget
• Provide monthly CIS Penetration Rate (Planned Training vs, Actual Output - Training Hours and Attendance
• Ensure that all training documentation and records are kept secured and made readily available (i,e,training attendance logs; assessment; post evaluation & feedback forms etc)
• Document or take note of key actionable items raised during training sessions
• Align with Global SOP Manager in docuncenting
• GEMBA WALKS or similar process observations in the back to work execution of Learning, this included but not limited to process checklists; logs; facility day cards in documenting learning records derived from both 10% classroom training and 20% coaching

What you bring?

· 2-3 years relevant business experience

· Experience working in a Project Implementation

· Experience working in a fast-paced operations environment

· Bachelor’s degree in industrial engineering, Business Administration, Operations Management, Human Resources, Education, or a related field; certifications in L&D, Six Sigma, Lean, or Project Management are an advantage

· Demonstrated success in designing and implementing end‑to‑end operational training programs, including onboarding, process training, quality, productivity, safety, and compliance

· Strong analytical skills with the ability to measure training impact on productivity, quality, cost, and service levels