In the most efficient, professional and cost productive manner, sort, load/unload, deliver and pick up all shipments within the service area designated by the Company within prescribed quality levels of service to our customers and the general public.

• Customers:

o Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner

o Wear required DHL uniform at all times when on duty

o Ensure that a high level of professional rapport is developed and maintained with all customers

o Shipment Delivery is to meet Right Day Delivery (RDD) and pick up (PU) are uplifted as per Right Flight Uplift (RFU) with no missed PU

o Electronically record via a scanner (or manually if required) all shipment process activities

• Process:

o Provide suggestions to improve operation efficiencies or business needs

o Take responsibility for the care and maintenance of allocated vehicle

o Provide accurate and complete paperwork for shipment movement and any financial transactions

o Handle all freight with the maximum possible care Reconcile all non-delivered shipments

o Physical capacity to perform the inherent requirements of the role including moving, lifting, carrying, loading/unloading various shaped/weight objects regularly

o Excellent verbal communication skills and interpersonal style

o Excellent personal presentation, grooming and hygiene

o Reasonable knowledge of local metro areas

o Demonstrated exceptional customer service experience and focus

o Minimum Bachelor Degree