Job Title: Expert – OMS, Operation Account

Job Location: Mumbai

In this role, you will be customer facing, collaborating with multiple stakeholders, internal & external, to drive efficient and seamless operations, performance management, contracts, rates et al, with proactive engagements, and providing exceptional service to business partners and clients. This role acts as a bridge between customers & DHL network.

Key Responsibilities:

• End-to-end responsibility of OMS files for assigned customers (signed of by regional OMS team)
• Data management incl. leveraging other GSC teams (Data entry + Backline support) according to OMS instruction while maximizing customer satisfaction
• Onboard and educate shipper to comply with customer’s business and logistics requirements
• Follow up on shipper booking, validate the shipping order and release booking confirmation / delivery note to shipper
• Manage carrier booking activities (including booking and necessary documents submission to carrier)
• Prepare CFS consolidation plan and coordinate with warehouse operator to execute the consolidation plan
• Coordinate with internal and external parties to arrange domestic & cross border transportation and comply with necessary Customs formalities
• Manage the billing activities in OMS billing system
• Manage the customer performance via execution report, issue log and other performance report
• Hold the review meeting with origin and destination per the agreed frequency
• Solve the systematical issues for assigned customer
• Manage import activities (including green light , quotation request, B/L approval, pre alert and other necessary activities)

Required Skills/Abilities:

• Professional experience: 2-5 Years of experience in a similar field as a freight forwarder is required.
• Education: Graduation is required.
• Preferred qualification: Knowledge of freight forwarding, logistics, foreign trade.
• Preferred special professional skills: Knowledge of order management operations.
• Language knowledge: Active knowledge of the English language at least at an intermediate level, both spoken and written, is a must.
• Technical skills: MS Office user-level knowledge is a must; strong Excel knowledge is preferred.
• Business system: (OMS systems/CW1/TMS) knowledge is required.
• Skills and competences:

1. Customer focus, customer service approach
2. Documentation
3. Pro-active, problem-solving attitude
4. Team player mentality
5. Analytical skills, attention to details
6. Communication skills