Delivery

1. Route wise loading of shipments with proper tally

2. Delivering shipments to the right customers

3. POD/FOD/DOD/COD process…. Delivery run sheet

4. Proper status code for the undelivered shipments

5. To meet the EDD & to achieve the SQ targets

6. Handing over of cod/dod/fod on the same day

7. Undelivered shipments needs to be handed over to the supervisor

8. Appointment delivery process

9. Proper dress code with customer centric approach

Pickup

1. Pickup as per SOP

2. Timely pickup at customer place as per cut off timing

3. Airwaybill execution

4. Tally of shipments at the customer place as per invoice

5. Ensuring relevant regulatory paperwork is collected

6. Pickup sheet

7. Checking the condition of the packages at the time of pickup

8. Reaching location for timely connection