Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe? And the more we connect, the better life on Earth becomes. And we reward and promote these whenever we can. Whether it’s through flexible work schedules and a culture of openness and respect or personal mentors and our comprehensive range of development programs as our 'Certified' programs, we’ll help you realize your full potential and become a specialist in your area.

About the role:
The role involves accurately processing, maintaining & validating billing data according to Work Instruction, GSOP & Policies as per agreed SLA. Additionally, the Senior Associate would be responsible for providing guidance and support to the Associate team members and driving process improvements to optimize efficiency and accuracy.

Main Responsibilities:

Service Delivery

• Timely and accurate completion of incoming requests and queries from business partners and other stakeholders, in accordance with the agreed SLA.

• Perform validation and maintenance activities comply with Global guidelines and approval process.

• Liaise with internal and external contacts to request and follow-up relevant billing information to support correct, timely and complete billing.

• Perform validation and rectify the errors found from the rejection report.

• Drive to achieve the teams KPI & SLA on a daily, weekly & monthly basis.

• Perform end to end investigation to recover billing Revenue or avoid Revenue Leakage.

• Prepare, provide supporting documents and reports to the internal or external customer as per the contractual agreement.

• Maintain and prepare data for transfer to produce accurate billing invoices/credits.

• Perform quality checks (Billing Supervisory checks).

Process

• Adhere to internal authorization levels and local guidelines.

• Actively participate the digitization/automation of non-value adding tasks.

• Establish and maintain a positive working relationship and foster a cooperative and supportive team environment.

• Take part in procedures and systems review to minimize risk and increase cost efficiency.

• Actively support and engage in the change management initiatives directed by management pertaining to organizational or system changes.

• Support analytics and process reviews for sustainability and identification of automation/digitization opportunities.

• Prioritize process and system capability enhancements that are customer-centric and essential for business operations.

Qualifications & Skills:

• Fresh Graduates, currently studying Business Administration, or administrative experience (experience in a SSC environment will be an added advantage).

• 6 months of the experience in similar position.

• Good MS Windows & Excel as an end user (required).

• Intermediate level of English (required).

• Able to manage deadlines.

• Ability to work in fast pace environment.

• Experience in Power BI/Query/Automate is a plus.

• Being innovative and have an open mindset: Constant reflection on the way of working to drive continuous improvements.

• Ability to prioritize and multi-task: Taking into consideration strategic requirements and ad-hoc demand.

We offer:

DPDHL offers excellent opportunities of professional growth, a multicultural environment, with attractive benefits package and competitive salary conditions.

Interested in this position please click on "Apply" and send us your application including your resume.

We are looking forward to your application.