Who We’re Looking For

We are seeking a high-performing, customer-focused logistics professional who thrives in a fast-paced environment. You demonstrate a strong ownership mindset, bring deep functional expertise in freight forwarding and have the ability to influence and drive outcomes across a matrix organization.

Your Impact

• Act as a trusted partner to customers, ensuring delivery of service commitments
• Collaborate and influence across Control Tower, Commercial, and Product teams to enhance customer experience
• Drive operational excellence and continuous improvement (First Choice mindset preferred)
• Lead task coordination, initiatives, and projects, ensuring quality, accuracy, and timely execution
• Provide guidance, coaching, and oversight where required, without direct line management

Key Responsibilities

• Serve as the primary point of contact (external and internal), ensuring clear, timely, and effective communication
• Understand and manage customer service commitments, ensuring proper documentation and delivery
• Monitor and manage performance, identifying root causes and driving corrective actions
• Identify and implement continuous improvement initiatives to enhance customer experience and efficiency
• Act as an escalation point for customer and internal issues
• Lead and support projects, including customer implementations and integrations
• Conduct and support Customer Business Reviews covering performance, issues, and improvements
• Maintain accurate documentation (e.g. SOPs, SLAs, performance reports)
• Ensure operational compliance with relevant regulations and standards
• Monitor shipping profiles (volume & profitability), identify trends, and coordinate improvements
• Support commercial activities, including spot/ad-hoc quotations and new business/project implementation

Job Requirements

• Bachelor’s Degree in Logistics, Supply Chain, Business, or equivalent work experience
• Minimum 5 years of customer-facing experience in freight forwarding, with strong exposure to Ocean Freight (OFR)
• Strong knowledge of operational tools, reporting systems, and continuous improvement practices
• Proven ownership mindset with accountability for end-to-end deliverables
• Ability to influence stakeholders and drive cross-functional alignment
• Excellent communication skills (written and verbal), with the ability to simplify complex topics
• Strong analytical, problem-solving, and attention to detail skills
• Resilient and adaptable in a fast-paced, performance-driven environment
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Based in Medini Iskandar, Johor

We regret that only shortlisted candidates will be contacted for the next stage of the selection process.
Thank you for considering DHL Global Forwarding as your Employer of Choice.