Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Who lands Legendary deals? You do.- DHL Global Forwarding has an opening for a Head of Growth & Operations Road Freight in Lagos, Nigeria. Oversee operations and Road freight product (P&L) growth in Nigeria.

Join us in connecting people and improving lives!

In this Head of Growth & Operations Road Freight position

Strategic Ownership & Growth

• Take full ownership of and drive all Road Freight activities in Nigeria.
• Own and manage full P&L accountability including revenue, GP, cost control, and EBITDA performance.
• Develop and execute structured growth plans to expand Road Freight business profitably; continuously monitor and adjust based on performance trends.
• Identify and pursue new business opportunities across key sectors (Oil & Gas, FMCG, Automotive, Industrial, Mining, Projects).
• Expand and diversify the customer base; actively engage with strategic customers to co-develop solutions.
• Lead commercial governance including pricing strategy, tender participation, contract negotiations, and margin optimization.

Operational Leadership & Excellence

• Oversee, develop, and manage all Road Freight operations (domestic and cross-border).
• Ensure high OTIF performance, transit time reliability, and operational efficiency.
• Design and optimize transport networks, including domestic distribution and regional corridors (ECOWAS trade lanes).
• Analyze daily, weekly, and monthly development of key KPIs and implement corrective actions.
• Drive continuous improvement initiatives in fleet utilization, subcontractor performance, cost, and service quality.
• Lead digitalization initiatives including TMS optimization, track & trace visibility, and reporting automation.
• Ensure consistent customer experience for both shippers and carriers, adapting to local market requirements where necessary.
• Establish regular carrier performance meetings and ensure structured reviews with all key carriers.
• Develop long-term strategic partnerships with preferred carriers and subcontractors.

Compliance, Risk & Governance

• Ensure compliance with company policies and local statutory obligations related to Safety, Health, Security, Environment, and Quality (HSSEQ).
• Maintain strict adherence to regulatory frameworks governing Nigerian transport and cross-border operations.
• Strengthen security protocols to mitigate cargo risk, theft, and operational disruptions.
• Implement risk mitigation strategies for infrastructure challenges, geopolitical shifts, and regulatory changes.

Key Performance Indicators (KPIs)

• Revenue growth and market share expansion
• Gross Profit margin improvement
• EBITDA performance
• OTIF (On-Time-In-Full)
• Fleet utilization and cost efficiency metrics
• Carrier compliance and performance scores
• Customer retention and satisfaction (NPS)
• Safety and incident rate metrics

Now, here is what we need from you!

• Proven P&L management experience in Nigeria.
• Strong knowledge of Nigerian transport regulations and ECOWAS cross-border frameworks.
• Demonstrated commercial acumen and operational transformation capability.
• Entrepreneurial mind-set
• Open minded, willing & able to lean and try out new things
• Excellent communication skills, able to engage with all levels of an organization
• Ideally English language skills
• Strong change management skills
• Ability to analyze and improve business processes
• Project leadership and project management skills
• Experience within multinational logistics organizations preferred.
• At least 10+ years of Road freight experience with strong acumen of TMS.
• Management & leadership experience, ability to manage in matrix setup
• Education - Bachelor’s degree minimum

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than 30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.