Responsible for end-to-end management of all service partners in the branch including partner identification, on-boarding, start-up support, capability building and evaluation

• Support the Head - Service & Channel Partner Development in the formulation of annual manpower plan for PDAs & DAs; Work closely with the Branch Heads and Regional Operations Heads to identify PDA/DA requirements in the Branch and forward the same to the Head - Service & Channel Partner Development
• Identify potential service partners in the Branch and forward the same to Head - Service & Channel Partner Development
• Support the Head - Service & Channel Partner Development in the empanelment of new service partners in the Branch
• Conduct the induction program for all service partner staff in the Branch
• Conduct all relevant operations trainings for all service partner staff in the Branch
• Responsible for efficient functioning of all service partners in the Branch
• Conduct regular audits of service partners in the Branch in terms of adherence to statutory requirements, service level agreements etc; Highlight any deviations to the Head - Service & Channel Partner Development and take corrective actions, if any
• Monitor service partner staff performance on a regular basis

1.

Reach expansion

· Drive activities related to setup of service partners as per defined timelines

2.

Service Performance of Service Partners

• Operational Performance of
  • PDAs
  • Delivery Agents

3.

Capability building of service partners

· Conduct/ delivery of routine operations training programs for PDAs/DAs as per plan

· Conduct of training/ capability building programmes for PDAs/DAs for rollout/ launch of new products or new processes

· % coverage of PDAs/DAs in operations training programmes

4.

Ensure Performance Driven Culture

· Adherence to Performance Management system timelines and guidelines

5.

Attrition

· % PDA and DA attrition in the Branch