Your IT Future, Delivered

IT Solutions Consultant (Product Manager – GenAI Platforms)

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our locations have earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.
At IT Services, we are passionate about technology. Our Generative AI team is continuously expanding. No matter your level of product management proficiency, you can always grow within our diverse environment.

#DHL #DHLITServices #GreatPlace #GenAI #ProductManagement

Grow together
We are looking for a Product Manager to strengthen our Generative AI product organization and accelerate adoption of our GenAI and NLP products across the business.

This role is ideal for a mid-level product manager who combines product discipline with strong stakeholder engagement and business communication. You will shape internal and customer-facing AI solutions, turn business needs into priorities, and communicate capabilities in a way that drives understanding, trust, and adoption.

You will work at the intersection of business demand, platform capabilities, delivery, and lifecycle management in a fast-evolving market where stakeholders expect clear value, strong positioning, and continuous product improvement.

Ready to embark on the journey? Here’s what we are looking for:
As a Product Manager, your key responsibilities can be referred below.

Key Responsibilities

1. Product Development & Roadmap Execution

• Translate business opportunities, pain points, and feedback into clear product requirements, priorities, and release plans.
• Work with engineering, architects, designers, and operations to move features effectively from discovery to delivery.
• Gather insights from delivery teams and stakeholders to identify reusable improvements, recurring challenges, and opportunities for new features.
• Monitor product performance, usage, and stakeholder feedback to inform continuous improvement.
• Support the roadmap for conversational and GenAI solutions with a focus on business value and scalable adoption.

2. Stakeholder Management & Business Partnership

• Act as a trusted partner for business stakeholders, clarifying current capabilities, roadmap direction, and investment value.
• Drive structured discoveries with business partners to understand needs, friction points, and adoption barriers.
• Align business expectations with technical realities, compliance requirements, delivery constraints, and platform strategy.

3. Communication of Features, Capabilities & Value

• Create clear narratives for new features, enhancements, and roadmap changes.
• Translate technical capabilities into understandable business messages, use cases, and value propositions.
• Prepare product updates, enablement materials, and launch communication for business stakeholders.
• Support product positioning by articulating differentiators, strengths, limitations, and recommended use cases.

4. Product Governance, Quality, Costs & Lifecycle Management

• Ensure product requirements are clearly documented and actionable for delivery teams.
• Contribute to responsible AI practices, including guardrails, quality expectations, user trust, and sustainable operations.
• Support a disciplined lifecycle approach from idea to launch and continuous improvement.
• Contribute to pricing and cost model discussions for platform capabilities, supporting transparency, scalability, and informed portfolio decisions.

Required Qualifications

• Experience in Product Management, Product Owner, Digital Product, Solution Product, or similar roles.
• 2–5 years of experience working with AI/ML solutions, with knowledge of model behavior, retrieval and search techniques, AI safety guardrails, evaluation frameworks, and model performance optimization.
• Experience with conversational AI, GenAI, chatbots, voicebots, AI assistants, self-service platforms, or knowledge-based AI products.
• Strong stakeholder management skills across business and technical teams.
• Experience with software products or digital platforms in a B2B, enterprise, or internal platform environment.
• Ability to turn business needs into product requirements, backlog priorities, and roadmap inputs.
• Excellent written and verbal communication skills, including explaining technical concepts in business language.
• Experience supporting feature launches, product updates, or adoption initiatives.
• Comfortable working in fast-evolving environments with multiple stakeholders and ambiguity.

Preferred Qualifications

• Experience in enterprise environments with security, privacy, or compliance considerations.
• Exposure to vendor evaluation, product positioning, or commercial portfolio discussions.
• Knowledge of logistics, customer service, support tooling, or enterprise operations is a plus.

Personal Profile

We are looking for someone who is:

• Product-minded and business-oriented, while comfortable in technical discussions
• Structured, organized, and strong in follow-through
• Confident in stakeholder discussions and quick to learn
• Able to create clarity, alignment, and momentum
• Comfortable challenging assumptions constructively
• Credible and energetic in representing the product

Why Join This Role

You will help shape the future of conversational and Generative AI Solutions in a highly visible and evolving space. This role offers the opportunity to influence real products, stakeholders, and adoption outcomes while working on solutions already operating at scale and expanding into areas such as DSK, self-service, reporting, voice, and agentic capabilities.

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Outpatient (unlimited) and inpatient medical coverage for employees.
• Personalized flexi benefit plan for you and your family.
• Choose any day off from earned public holidays, including Saturdays and ad-hoc holidays to spend with your loved ones.
• Modern offices with free parking space.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.