Senior Business Analyst
Singapore
Are you ready to help transform Customs Operations at DHL Express—Globally?
We are launching one of the most ambitious Customs Transformation programs in our history, and we’re looking for exceptional people who want to make a real, lasting impact. This is a once in a career opportunity to be part of a major, multi-year change program spanning people, processes, and technology—designed to radically elevate our Customs Operations and Quality across DHL Express Globally. We are scaling our Global Operations and IT business teams from fewer than 30 colleagues today to more than 100+ high impact professionals, building new capabilities and strengthening existing ones. This includes establishing a best-in-class Program Management Office (PMO), creating a Global Customs Process team, expanding Business Capability teams (currently CCG), growing our Business IT teams, and significantly increasing investment in IT development and solution capabilities. This is not a short-term initiative. Customs Transformation represents a long-term capability strategy, backed by an investment of over €100 million, to deliver smarter processes, more powerful systems, and a future ready Customs Operations landscape.
It will be complex. It will be demanding. At times, it will be frustrating. But for those who thrive on challenge, impact, scale, and purpose, it will also be deeply rewarding. Your work will directly shape how DHL Express delivers excellence to customers around the world.
If you want to be part of something big and truly transformational—this is your moment.
We are looking for a Senior Business Analyst based in Singapore.
The Global Network Operations Programs Group (GNOP) executes FOCUS by identifying and managing programs of change that enable Global Network Operations to achieve standardized processes, service excellence, optimal efficiency and lowest operating cost. GNOP support of the full end-to-end scope of Global Network Operations, is constantly aligned with Global Network Operations' priorities and aligns with the other DHL Express functions to deliver improvements that are aligned on purpose, objectives and support the business needs. On behalf of the Global Network Operations group, we work closely with the various Business and IT teams, driving change of both a business operations process and IT solution nature.
The role of the GNOP Senior Business Analyst is for specified scope/project(s) to ensure sound understanding of business requirements, specify appropriate business solutions and assess the impacts of change on the current business environment. Business solutions include business processes (manual or automated), associated performance measures, business rules, standards and technology, including IT systems. Also to be a center of competency in the area of focus (Global Net Ops) and provide use/leadership in applying business analysis best practices, tools and internal standards within the organization.
How will you contribute to the success of DHL?
- Product Management: You will in your work be/become the subject matter expert on specific or groups of applications/products and support the enhancement of those same products.
- Conduct Regional and Facility Network Operations (onsite) Reviews as needed to ensure full operations alignment, support requirements definition (workshops) and beta deployments.
- Business analysis, process review and requirements definition: Drive innovative ideas, solutions and products through leadership and action. New Processes and functions, Innovation, Regulatory, Costs reduction and Productivity improvement are factors for considerations. Ensure Global SOP is aligned with changes and updated.
- User group management and communication: Functional input, changes management, prioritization, project participation (testing)
- Software Development cycle participation: From idea/concept to launch of the capabilities across all areas within the domain. Business case, Project Brief/PID, Business project management, Process, Requirements, Testing and Acceptance to Training and Deployment preparation.
- Deployment preparation and support: Ensure relevant training materials are available, conduct beta/pilots, preparing regions/country to deploy, support deployment with SMEs
- Post program implementation and follow-up: Take part in functional reviews, ensure correct application/usage of process/software, support corrective measures.
- Support contingency operations for process and EGAP relevant issues: Support any contingency (or similar) analysis and actions with end-to-end knowledge and corrective measures.
- Operate in a customer focused, multi-national, multi-cultural environment - Internal and External
- Possess a good understanding of the group’s end to end operational processes along with detailed knowledge of the Domain/Application being covered, Global SOP processes and standards and strategic challenges to manage the scope of the projects linked with an allocated program and enable achievement of the program objectives through specific projects.
- Successful interaction with virtual teams and multiple project stakeholders across multiple Programs and Projects within team.
- Support “deployment” activities where specified in order to ensure the capture of Business Benefits.
- Provide on-going support to regional program leads on program areas
- Input to and develop user training material and deliver training programs to regions and countries as required
- Successful collaboration, interface and interaction with stakeholders Globally
- Most projects are deployments of Express Global Application Portfolio (EGAP) solutions in which the Global Team realizes the solution development phase.
Do you have what it takes?
- Preference for Business Degree OR equivalent experience
- Preferred certification or experience in requirements analysis/gathering, process definition and related work
- A minimum of 5 years of experience, including at least 2 years of equivalent BA experience
- Exposure to Business process, analysis and testing
- Experience in managing process and requirements development
- As a minimum experience across country and regional level with Global Experience preferred
- Fluent in English (written and verbal)
