Position Overview

We are looking for an experienced and commercially driven leader to join us as Station Manager, Shenzhen & Shantou. This role will lead and manage the overall performance of both stations, ensuring the achievement of business growth, operational excellence, financial targets, customer satisfaction, and people development objectives.

Key Responsibilities:

Drive Business Growth and Market Success

• Lead the overall business performance of Shenzhen and Shantou Stations, ensuring alignment with company strategy and growth objectives.
• Develop and execute station business plans that support revenue growth, profitability improvement, and long-term market competitiveness.
• Identify new business opportunities, emerging market trends, and customer needs to drive sustainable growth.
• Partner closely with Sales, Products, and Customer Service teams to expand customer portfolios and strengthen customer retention.
• Support strategic customer engagements and key business development initiatives.

Own Financial Performance

• Take full accountability for station financial performance, including revenue, profitability, productivity, budgeting, cost control, and cash flow management.
• Lead annual planning, forecasting, and business review activities to ensure achievement of financial and operational goals.
• Drive effective resource utilization and productivity improvements while maintaining high service standards.
• Monitor business performance and implement corrective actions to address gaps and improve results.

Deliver Operational Excellence

• Oversee end-to-end freight forwarding operations across Shenzhen and Shantou Stations.
• Ensure operational processes consistently meet customer expectations, service standards, and business KPIs.
• Drive continuous improvement initiatives to enhance productivity, efficiency, service quality, and operational performance.
• Leverage digital solutions, automation, and shared service capabilities to improve workflows and reduce operational inefficiencies.
• Ensure effective cross-functional collaboration between Operations, Customer Service, Sales, Finance, Customs, and Product teams.

Enhance Customer Experience

• Build and maintain strong relationships with key customers and strategic business partners.
• Act as the senior escalation point for critical customer issues and ensure timely resolution.
• Drive customer satisfaction, loyalty, and service excellence through proactive engagement and performance management.
• Foster a customer-centric culture across both stations.

Ensure Compliance and Governance

• Ensure compliance with customs regulations, trade requirements, company policies, and operational procedures.
• Promote a strong culture of safety, security, ethics, and risk management.
• Maintain effective governance and operational controls to support sustainable business performance.
• Support DHL's sustainability initiatives and GoGreen commitments.

Lead and Develop High-Performing Teams

• Lead, coach, and develop managers, team leaders, and employees across Shenzhen and Shantou Stations.
• Foster a culture of accountability, engagement, collaboration, and continuous improvement.
• Drive performance management, talent development, succession planning, and employee engagement initiatives.
• Build organizational capabilities that support current and future business needs.

Requirements & Qualifications:

• Bachelor's degree or above.
• At least 8 years of experience in freight forwarding, logistics, or supply chain management.
• Proven leadership experience managing business operations and cross-functional teams.
• Strong commercial and financial acumen with a track record of driving business growth and profitability.
• Sound knowledge of freight forwarding operations and customer requirements.
• Excellent communication, stakeholder management, and people leadership skills.
• Fluent in English and Chinese.