Key Responsibilities:

• Manage inbound operations and ensure results align with customer SLAs.
• Maintain good working relationships and communication with customers and stakeholders.
• Lead and handle independent inbound operations.
• Assist in meeting performance targets and participate in problem-solving processes.
• Ensure service providers meet requirements and follow SOPs.
• Provide accurate inputs for billing and MIS.
• Review daily working processes and manage people effectively.
• Ensure operational issues are registered, resolved, or escalated appropriately.
• Ensure adherence to SOPs and achievement of KPIs.
• Promote safe working practices and participate in quality initiatives.

Qualification:

Minimum 6 years in the technology sector.\

Bachelor’s Degree and Diploma in Supply Chain Management (SCM) / Logistics.

Skills and Competencies:

• Communication skills (English/Local Language), spoken and written.
• Leadership skills.
• PAN India Transportation knowledge.
• Good documentation skills (screening, archiving, retrieval).
• Good people management skills.
• Customer Orientation.
• Planning & Organizing.
• Decision Making.
• Developing People.