At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent across the globe. We provide challenges and opportunities for personal and professional development. We recognize the difference you bring to our business and together we share the pride of building one of the world’s largest leaders in logistics and supply chain solutions. Our purpose as the Logistics Company for the World is to connect people, improving their lives. We don’t just deliver parcels and packages - We also deliver prosperity, we transport health, we power growth and we deliver joy.

About the role

DHL is hiring a Payroll Specialist to join its Costa Rica team. In this role, you will be an integral member of the HR Services team, providing support to Global Business Services through payroll, data management, and time & attendance activities across LATAM countries. Additional tasks and accountabilities include but are not limited to:

Main responsibilities

• Mentor and provide task resolution support to team members.
• Respond accurately and professionally to questions and concerns from associates, customers, and stakeholders through multiple channels in a timely manner.
• Act as the initial escalation point for payroll-related processes, escalating issues when necessary and executing approved corrections.
• Provide training and coaching sessions to team members and stakeholders.
• Monitor and assign tickets through our ticketing tools.
• Participate in continuous improvement initiatives for HR and Payroll processes.
• Prepares payroll metrics to be presented at monthly, quarterly, and annual senior leadership meetings.
• Participate in the creation of new queries and reports as needed.
• Prepare and deliver workshops to users on system requirements, tools, and procedures.
• Perform other duties and work on special projects as assigned.
• Accurately and efficiently enter payroll data into the system.

Skills

• Proactive, detail-oriented, organized, creative, and able to work under pressure.
• Results-oriented; high personal energy level and initiative; self-starter.
• Ability to recognize new methods, adapt to the changing needs of the office, and establish appropriate procedures.
• First Choice mindset focused on continuous improvement and customer satisfaction.

Qualifications

• Degree in Human Resources or Business Administration preferred.
• 2-5 years of experience in similar roles in multinational companies.
• English proficiency at a minimum B1 level required.
• Costa Rica payroll and HR experience required; experience supporting other LATAM countries is highly desirable.
• Considerable knowledge of employee lifecycle processes.
• Intermediate to Advanced experience with MS Excel, data analysis & reporting.
• Knowledge of Power Apps, Power Automate, and AI-driven solutions is preferred.

DPDHL offers excellent opportunities of professional growth, with an attractive benefits package and competitive salary conditions.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.