Main Responsibilities:

Service Delivery

• Timely and accurate completion of incoming requests and queries from business partners and other stakeholders, in accordance with the agreed SLA.

• Perform validation and maintenance activities comply with Global guidelines and approval process.

• Liaise with internal and external contacts to request and follow-up relevant billing information to support correct, timely and complete billing.

• Perform validation and rectify the errors found from the rejection report.

• Drive to achieve the teams KPI & SLA on a daily, weekly & monthly basis.

• Perform end to end investigation to recover billing Revenue or avoid Revenue Leakage.

• Prepare, provide supporting documents and reports to the internal or external customer as per the contractual agreement.

• Maintain and prepare data for transfer to produce accurate billing invoices/credits.

• Perform quality checks (Billing Supervisory checks).

Process

• Adhere to internal authorization levels and local guidelines.

• Actively participate the digitization/automation of non-value adding tasks.

• Establish and maintain a positive working relationship and foster a cooperative and supportive team environment.

• Take part in procedures and systems review to minimize risk and increase cost efficiency.

• Actively support and engage in the change management initiatives directed by management pertaining to organizational or system changes.

• Support analytics and process reviews for sustainability and identification of automation/digitization opportunities.

• Prioritize process and system capability enhancements that are customer-centric and essential for business operations.

Qualifications & Skills:

• Fresh Graduates, currently studying Business Administration, or administrative experience (experience in a SSC environment will be an added advantage).

• 6 months of the experience in similar position.

• Good MS Windows & Excel as an end user (required).

• Intermediate level of English (required).

• Able to manage deadlines.

• Ability to work in fast-paced environment.

• Experience in Power BI/Query/Automate is a plus.

• Being innovative and have an open mindset: Constant reflection on the way of working to drive continuous improvements.

• Ability to prioritize and multi-task: Taking into consideration strategic requirements and ad-hoc demand.