Overview:

We are seeking an incumbent who will be responsible for handling day-to-day shipments & operational activities of Air Freight exports in the most efficient, smooth and productive manner meeting all KPIs, service deliverables & customer expectations.

If this exciting opportunity interests you and you meet the criteria below, please apply.

Roles & Responsibilities:

• Owning and displaying DGF’s values.
• Handling customer & network air exports enquiries.
• Executing shipments in a timely manner while ensuring data accuracy in the system.
• Negotiating prices with carriers and support the business growth of the station.
• Coordinating effectively with cross functional teams (Sales, Sales Support, Brokerage, Transport etc.) and ensuring task completion in a timely manner.
• Ensuring a healthy and potential business relation with carriers, customers, and all vendors.
• Ensuring and improving minimum email response time.
• Handling customer complaints in most effective manner or assigns tasks to other functions/teammates.
• Handling aggravated & annoyed customers and bridging the communication gap.
• Learn and understand important KPIs and their impacts and work towards improved results, if needed.
• Taking part in discussions with regional compliance team to improve station’s KPI performance.

Skills, Qualifications & Experience:

• Minimum 2-3 years of export operations work experience at multinational or renowned local freight forwarding company.
• Minimum bachelor’s degree or equivalent experience/qualification in relevant field.
• Strong understanding of Air exports regulations and documentation.
• Possessing excellent communication, management and interpersonal skills.
• Command over Microsoft Office and other related software.