Query Handling Backline Advisor (Finance)
Istanbul, İstanbul, Turkey
Posted on Aug 27, 2026
The Job:
- Analyze and resolve customer queries related to invoicing, collections, customer accounts and financial processes in a timely manner.
- Collaborate effectively with Customer Service, Sales, Operations, Credit Control and other relevant teams.
- Identify root causes of financial issues and develop sustainable solutions to prevent recurrence.
- Perform pre- and post-billing checks; analyze system-generated errors and alerts and take appropriate action.
- Respond to financial queries from other countries and coordinate Türkiye-related topics with global teams.
- Provide regular feedback to Sales, Credit Control and management on the resolution of financial issues.
- Contribute to achieving individual and team targets.
- Participate in continuous improvement initiatives and platforms such as Gemba Walks and First Choice.
- Take an active role in global finance projects and provide support when required.
The Person:
- Bachelor’s degree, preferably in Business Administration, Economics, Finance, Engineering or a related field.
- Proficiency in English.
- Experience with ERP systems such as SAP is preferred.
- Proficient in MS Office applications.
- Strong analytical thinking and problem-solving skills.
- Strong ability to analyze financial data with a high level of attention to detail.
- Strong communication and stakeholder management skills.
- Effective prioritization and time management skills.
- Team-oriented and customer-focused mindset.
- Strong root-cause analysis and continuous improvement mindset.
- Accountable, results-oriented and willing to take initiative when needed.
