Job Title

Assistant Manager – Regional Process Engineering & Productivity Function

Operations Reports To

Manager – Regional Process Engineering & Productivity Location

Region Travel Required

The Assistant Manager – Regional Process Engineering & Productivity supports the execution of process engineering, productivity improvement, and standardization initiatives across regional operations. The role is execution-focused and works closely with operations teams to implement defined process improvements, productivity enhancements, and safety initiatives across hubs, delivery centers, and surface-linked operations. Job Purpose:

To support regional operations by executing process engineering initiatives that improve productivity, service quality, safety, and operational consistency, using structured industrial engineering and data-driven improvement approaches. Key Roles & Responsibilities:

Process Mapping & Standardization

•

Support end-to-end process mapping across regional operational activities including first-mile, hub, surface interface, and last-mile operations.

•

Assist in documenting and updating Standard Operating Procedures (SOPs) to ensure process uniformity across locations.

•

Support identification of inefficiencies, rework, and non-value-added activities through structured observation and data collection.

Productivity & Workflow Optimization

•

Assist in conducting time and motion studies to improve throughput and reduce handling time.

•

Support implementation of optimized workflows, layouts, and manpower deployment models.

•

Track productivity metrics at site level and support improvement initiatives.

Ergonomics, Safety & Service Quality

•

Support ergonomic assessments and implementation of safer work practices across operational sites.

•

Assist in safety audits, risk identification, and closure of corrective actions.

•

Ensure process improvements are aligned to service quality, shipment integrity, and TAT requirements.

Cost Efficiency & Resource Optimization

•

Support identification of cost-reduction opportunities through process simplification and productivity improvement.

•

Assist in tracking benefits realization from implemented process changes.

•

Support data collection for cost-to-serve and efficiency analysis.

Technology & Automation Enablement

•

Support rollout and adoption of process improvement tools, automation aids, and digital solutions.

•

Coordinate with IT, vendors, and operations teams during pilots and deployments.

•

Assist in monitoring adoption effectiveness at site level.

Performance Monitoring & Governance

•

Collect and maintain operational data related to productivity, efficiency, and safety.

•

Support preparation of MIS, dashboards, and reports for regional reviews.

•

Escalate deviations, execution gaps, and risks to the Manager for corrective action.

Capability Building & Stakeholder Engagement

•

Support training and awareness sessions on SOPs, productivity tools, and process changes.

•

Act as a process support resource for site operations teams.

•

Coordinate with cross-functional stakeholders for smooth execution of improvement initiatives.

Qualifications & Experience:

Education

•

Essential: Bachelor’s degree in Industrial Engineering, Mechanical Engineering, Operations, Logistics, or Supply Chain Management.

•

Preferred: Postgraduate qualification or diploma in Operations, Industrial Engineering, or Logistics.

Experience

•

5–7 years of experience in process engineering, productivity improvement, operations excellence, or similar roles.

•

Exposure to express logistics, courier, e-commerce, or other high-volume, service-driven operational environments preferred.

•

Hands-on experience supporting time & motion studies, SOP execution, and site-level productivity initiatives. Skills & Capabilities:

Core Technical Skills

•

Process documentation and SOP execution

•

Productivity and time-motion analysis support

•

Operational data analysis and MIS

•

Site-level process implementation and follow-through

Behavioural Competencies

•

Strong execution discipline and attention to detail

•

Analytical and problem-solving mindset

•

Effective coordination with site and regional teams

•

Ability to work in field-intensive, fast-paced environments

•

Clear communication and structured reporting Key Performance Indicators:

Sr. No. KRAs KPIs

1

Process Execution

Timely implementation of defined process improvements

2

Productivity Improvement

Measurable productivity gains at site level

3

SOP Compliance

Adoption and adherence to standardized processes

4

Safety & Ergonomics

Reduction in process-related safety deviations

5

Data Accuracy

Accuracy and timeliness of productivity and process MIS

6

Capability Enablement

Training coverage and on-ground adoption