Service Delivery Head

Job Purpose

Service Delivery Head is responsible for driving strategic transformation, process standardization, service maturity and operational excellence. The role acts as a bridge between DGFF, Finance Service Delivery, Global Process Owners and Country key stakeholders to ensure efficient, compliant, and value-driven finance operations. The incumbent will lead process optimization, digitalization, knowledge management, governance, risk management and team development initiatives while ensuring superior service delivery and business partnership.

Key Responsibilities

1. Finance Operations Oversight

• Oversee period-end and year-end closing activities, ensuring compliance with IFRS, local GAAP, and company policies.
• Review/ accounting adjustments, accruals, provisions, and accounting treatments to support business performance and compliance objectives.
• Support CFOs and Country Controllers through detailed P&L reviews, balance sheet analysis, and exception reporting.
• Manage treasury and cash management activities, including payment approvals and cash accounting compliance.
• Oversee vendor, customer, and intercompany invoicing processes, ensuring accurate accounting treatment, tax compliance, and master data governance.
• Review fixed asset accounting activities, including capitalization, depreciation, disposals, and asset mapping.
• Perform payroll account reviews, valuation assessments, and compliance evaluations based on local statutory requirements.

1. Continuous Improvement & Value Creation

• Identify opportunities for process optimization, efficiency enhancement, and service innovation.
• Drive continuous improvement initiatives using Lean, Six Sigma, and operational excellence methodologies.
• Collaborate with internal and external stakeholders to deliver strategic value and operational efficiencies.

1. Automation & Digitalization

• Monitor emerging technologies and industry trends to identify automation opportunities.
• Drive adoption of digital solutions, workflow automation, and advanced analytics.
• Partner with IT and business teams to implement finance technologies that improve efficiency, accuracy, and scalability.
• Promote a digital-first mindset across finance operations.

1. Knowledge Management & Capability Building

• Develop and implement comprehensive process training and knowledge management frameworks.
• Design onboarding, on-the-job training (OJT), and ramp-up programs for new employees.

1. Governance, Risk & Compliance

• Partner with Risk Management teams and DGFF stakeholders to design and strengthen internal controls.
• Ensure compliance with corporate policies, governance requirements, and regulatory standards.
• Monitor control frameworks and proactively address compliance gaps.

1. Stakeholder & Business Partner Management

• Serve as a trusted advisor to country finance teams and business stakeholders.
• Maintain strong service relationships with cross-functional teams, including Finance, IT, HR, Operations, and Global Process Owners.

1. People Leadership & Talent Development

• Lead, coach, and mentor a high-performing team of finance professionals.
• Create an environment that promotes engagement, accountability, innovation, and continuous development.
• Establish clear performance objectives and development plans for team members.
• Conduct regular performance reviews and provide constructive feedback.
• Partner with HR to support succession planning, talent management, and career progression initiatives.

Qualifications & Experience

• Degree in Finance or certified accountant preferred.
• Strong knowledge Accounting Standards references to IFRS.
• Experience across finance towers, including RTR, PTP, OTC, Intercompany, and Controlling.
• Proven track record in process transformation, standardization, automation, and project management.
• Strong stakeholder management, analytical, communication, and leadership skills.
• Experience managing cross-functional and global projects involving multiple stakeholders.