OFR Documentation Specialist
Hanoi, Hoàn Kiếm, Hanoi, Vietnam
Posted on Sep 17, 2026
Main tasks & key responsibilities:
• Creates and confirms transport order to ensure pickup of the shipment at origin
• Performs booking and booking optimization according to internal guidelines as defined by Product
• Prepares, controls and distributes all required Import/ Export documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures
• Checks responses from counterparts and finalizes validation of required documents
• Follows-up shipment status in the Import/ Export area, identifies incidents and ensures resolution of incidents • Supports Customer Service in the incident and exception management resolution
• Maintains excellent relationships with suppliers
• Is responsible for identifying performance issues of suppliers and proposes solutions to improve/correct performance
• Performs IT systems related tasks to provide up to date information on shipment
• Interacts with Customer Service, Product, and Global Service Centers, if required
Qualifications:
• Extensive knowledge of Ocean Freight Operations
• Bachelor degree in International Business/ SCM/ Import - Export
• At least 2-3 year experience in Ocean Freight Operations
• Good English communication/ writing skills
• Good administrative skills
• Results driven and attention to details
• Proficient in Microsoft Office
Working Address: DHL Global Forwarding (Hanoi Branch) – F19, Taisei Square Hanoi, 289 Khuat Duy Tien, Dai Mo Ward, Hanoi
• Creates and confirms transport order to ensure pickup of the shipment at origin
• Performs booking and booking optimization according to internal guidelines as defined by Product
• Prepares, controls and distributes all required Import/ Export documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures
• Checks responses from counterparts and finalizes validation of required documents
• Follows-up shipment status in the Import/ Export area, identifies incidents and ensures resolution of incidents • Supports Customer Service in the incident and exception management resolution
• Maintains excellent relationships with suppliers
• Is responsible for identifying performance issues of suppliers and proposes solutions to improve/correct performance
• Performs IT systems related tasks to provide up to date information on shipment
• Interacts with Customer Service, Product, and Global Service Centers, if required
Qualifications:
• Extensive knowledge of Ocean Freight Operations
• Bachelor degree in International Business/ SCM/ Import - Export
• At least 2-3 year experience in Ocean Freight Operations
• Good English communication/ writing skills
• Good administrative skills
• Results driven and attention to details
• Proficient in Microsoft Office
Working Address: DHL Global Forwarding (Hanoi Branch) – F19, Taisei Square Hanoi, 289 Khuat Duy Tien, Dai Mo Ward, Hanoi
