Transport Coordinator (4PL)
Penang, Malaysia
Posted on Oct 20, 2026
About us
At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building the logistics company for the world. Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results every day
Responsibilities
- Coordinate daily transportation activities and shipment scheduling with carriers and service providers.
- Monitor and manage end-to-end shipment movements to ensure on-time pickup and delivery.
- Optimize transport utilization by consolidating loads and selecting the most suitable carriers.
- Handle transportation exceptions, delays, and service disruptions and implement corrective actions promptly.
- Ensure transportation operations comply with customer requirements and service level agreements (SLAs).
- Lead executions and planning for unique customer delivery request as needed. This includes tracking delivery as well as communicate timely on progress to customer's LOM and relevant stakeholders.
- Play a critical role in managing stakeholders’ communication and carry out flawless execution in order to maximize customer's revenues and prevent customer’s production impact.
- Execute robust document archiving process and meet customer’s record keeping and legal requirements.
- Support to obtain import MITI permit as needed and follow compliance requirement to record and manage shipments.
- Manage all incoming shipping documents information by capturing key information into SPT system and scan image related to customs shipping documents.
- Perform SAP CIPL for customer according to requirements base requirement.
Requirements
- Diploma or Bachelor's Degree in Logistics, Supply Chain Management, Transportation, Business Administration, or related field.
- Minimum 1-3 years of experience in transportation, logistics, freight management, or 4PL operations.
- Experience in transportation planning, carrier coordination, and customer service is preferred.
- Exposure to TMS and transport operations environments would be an added advantage.
- Strong coordination and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Good analytical and reporting capabilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong attention to detail and customer-oriented mindset.
