Sales Support Specialist - Ho Chi Minh City
Ho Chi Minh City, Vietnam
Posted on Oct 22, 2026
Main tasks & key responsibilities:
Supports the customer-facing organization (Key Account/ Field Sales/ TeleSales and Trade Lane Teams) by:
- Preparing quotations and contracts (incl.
rate proposals and proposal writing)
- Supporting the customer contact by preparing customer documents
- Supporting the customer planning and implementation process
- Providing customer information, supporting the identification and qualification of Sales leads
- Analyzing Sales Index
- Preparing business reviews
- Preparing Sales reports e.g., Sales Index reports including revenue development, churn rates, hit rates, pipeline size, etc., by customers
Qualifications:
- Broad understanding of the global forwarding industry and the DHL Global Forwarding business models
- Ability to handle multiple and hanging priorities
- Ability to work effectively, independently, and in a Team environment.
- Excellent verbal and written communication skills
- Excellent basic business skills
- Experience with MS Office, e.g., Outlook; experience with CRM tools preferred
Working Location: 8th Floor, Etown 5 Building, 364 Cong Hoa, Tan Binh Ward, Ho Chi Minh City
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