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DHL Supply Chain, part of the EUR 66bn DPDHL Group, is the world's leading contract logistics provider. Combining value-added and management services with traditional fulfilment and distribution, our customized, integrated logistics solutions drive efficiency, improve quality and create competitive advantage. DHL Supply Chain offers specialist, proven expertise within the Auto-Mobility, Consumer, Chemicals, Energy, Engineering & Manufacturing, Life Sciences & Healthcare, Retail and Technology sectors. As today's global markets grow, our innovative logistics solutions are ready to help. Join DHL, you will have the great opportunity to become an expert in warehousing and transportation, and guide doorways for customers in different industries.

職責

The purpose of the Account Manager is to ensure commercial and emotional success of the assigned business relationship(s). The Account Manager delivers outstanding Customer Experience (NPS), Retention (renewal rate) and Growth (new business AGP) for the assigned accounts. She/ he is the 'glue' between customer, operations and the wider DHL Supply Chain (DSC) business. Job responsibilities: • Champions the overall Customer Centricity agenda to drive actions that go beyond just responding to CXM • Drives Net Growth by winning additional and retaining existing business from the customer; increasing our share of wallet • Builds extensive coach network in customer’s organization, gains access to decision makers and spreads the word on the value we have delivered • Trusts Operations to deliver the KPIs, but tracks performance and jumps in when customer satisfaction is at risk; escalates decisively if and when required • Knows commercial agreement inside out and fully understands DSC’s and customer’s duties & rights. Leads related commercial negotiations (e.g., rate increase) based on internally aligned positions • Diligently coordinates DSC internal commercial process related to his/her accounts, e.g., O2D, Renewals, BCA process, etc. Ensures timely and accurate data entry into systems and tools required for above processes, e.g., Salesforce.com.

職務要求

*At least 4 years of account management experience. *Advance English proficiency level: need to interact directly with MNC customers and APAC regional office stakeholders (for issues such as operational challenges, service requirements, contractual terms review, business negotiation... etc.)