Tech Jobs for Talents without Borders
English-1st. Relocation-friendly. Curated daily by Imagine.
4,255 Jobs at 192 Companies

Product Service Owner (PSO)

Deutsche Telekom

Deutsche Telekom

Product
Utrecht, Netherlands
Posted on Sunday, November 12, 2023
Aufgabe

The key objectives are:

  • End to End accountability for the delivery of T-Systems services in accordance with our client to ensure value is delivered
  • Has a deep understanding of the PT business
  • Take accountability for PT Revenue development
  • Address feedback from Sprint ceremonies
  • Manage the Customer Success backlog of improvement actions
  • Farming of the existing business
  • Take accountability for PT revenue development
  • Regular communication and customer satisfaction
  • Management of customer expectations and/or complaints
  • Evangelise the Application Lifecycle Management and mindset in T-Systems
  • Instilling Agile thinking into the management and delivery of IT Services.
  • Operational Excellence Collaboration across the Product – drive collaboration amongst third parties within the Product and Product Team to ensure success for our client
  • Future-proof the Services – Together with the Product Team identify demand for new Services through pro-active demand management across the various functions of the client.
  • Act as point of escalation for all new demand / proposal related matters.



Profil

Skills and Competences:

In addition to the regular skills and competencies of a PSO, we are looking for a candidate who has experience with the following:

  • Master’s or bachelor’s degree.
  • 10+ years of IT-experience
  • Demonstrable experience in setting up, implementing and adhering to Agile methods
  • Customer centric mindset & orientation
  • High level of leadership and communication skills
  • Knowledge & experience in financial management
  • Thorough knowledge (Certification) of Service management models/structures (e.g. ITSM)
  • Business Fluent English and preferably in Dutch
  • Commercial attitude
  • C-level or higher management engagement within a Global company with various senior stakeholders
  • Provide customer with a consistently high level of service throughout their transformation
  • Strong team management and leadership experience.
  • Ability to mentor junior team members