Tech Jobs for Talents without Borders
English-1st. Relocation-friendly. Curated daily by Imagine.
4,255 Jobs at 192 Companies

Product Service Owner (PSO)

Deutsche Telekom

Deutsche Telekom

Utrecht, Netherlands
Posted on Sunday, November 12, 2023

The key objectives are:

  • End to End accountability for the delivery of T-Systems services in accordance with our client to ensure value is delivered
  • Has a deep understanding of the PT business
  • Take accountability for PT Revenue development
  • Address feedback from Sprint ceremonies
  • Manage the Customer Success backlog of improvement actions
  • Farming of the existing business
  • Take accountability for PT revenue development
  • Regular communication and customer satisfaction
  • Management of customer expectations and/or complaints
  • Evangelise the Application Lifecycle Management and mindset in T-Systems
  • Instilling Agile thinking into the management and delivery of IT Services.
  • Operational Excellence Collaboration across the Product – drive collaboration amongst third parties within the Product and Product Team to ensure success for our client
  • Future-proof the Services – Together with the Product Team identify demand for new Services through pro-active demand management across the various functions of the client.
  • Act as point of escalation for all new demand / proposal related matters.


Skills and Competences:

In addition to the regular skills and competencies of a PSO, we are looking for a candidate who has experience with the following:

  • Master’s or bachelor’s degree.
  • 10+ years of IT-experience
  • Demonstrable experience in setting up, implementing and adhering to Agile methods
  • Customer centric mindset & orientation
  • High level of leadership and communication skills
  • Knowledge & experience in financial management
  • Thorough knowledge (Certification) of Service management models/structures (e.g. ITSM)
  • Business Fluent English and preferably in Dutch
  • Commercial attitude
  • C-level or higher management engagement within a Global company with various senior stakeholders
  • Provide customer with a consistently high level of service throughout their transformation
  • Strong team management and leadership experience.
  • Ability to mentor junior team members