Do you want to play an active role in driving a company’s growth and turning big plans into reality? Then join our team! You can look forward to exciting challenges, an inspiring environment, and a work culture that combines flexibility and collaboration – with our 60/40 hybrid model and modern offices in Ratingen as a hub for ideas. As part of our team, you will take on the following responsibilities: You independently analyze and resolve IT issues as part of 2nd-level support, both on-site and remotely, and provide user support for Microsoft Windows, Microsoft 365, endpoint security solutions, mobile devices, workplace systems, and printing environments. You install, configure, and maintain software applications and new IT systems. You set up, customize, and deploy end-user devices such as laptops, smartphones, and peripheral equipment, ensuring smooth and efficient provisioning. You support the lifecycle management of our hardware assets and help manage and track IT equipment throughout its lifecycle. You maintain and monitor IT inventory levels and ensure accurate technical documentation. You contribute to the implementation of IT security policies and IT standards and support the continuous improvement of our IT processes. You support and maintain our media technology systems, helping to ensure reliable day-to-day operations. You collaborate closely with various business departments and contribute to delivering a high level of service quality within IT support.