From Noordwijkerhout, we provide a complete mobility solution for the business market in the Netherlands, Belgium and Luxembourg from the very start. As a Financial Support Service Specialist, you are a crucial link in both our customer and sales processes. As a Financial Support Services Specialist, you are responsible for carefully processing customer data and providing administrative support to the sales process. You play a crucial role in managing customer relationships through accurate data entry, credit checks and document processing. This role requires a high level of precision, responsibility and discretion when processing customer information in our systems. The following activities are among your responsibilities:. Your responsibilities: - Processing and entering customer data in CRM and CAM systems - Responding to requests by phone and email - Performing credit checks and requesting guarantees - Ensuring compliance with internal guidelines and quality standards - Collaborating with the team leader on continuous process optimisation - Processing and reporting outstanding payments in CAM - Monitoring payments and following up on overdue receivables - Coordinating payment arrangements with the team leader and account manager, and monitoring compliance with these arrangements - Supporting customers with account discrepancies, in consultation with headquarters - Answering customer questions about payments and invoices, both by phone and in writing - Checking and managing direct debits (SEPA) - Advising on whether to continue or block the customer relationship