As a Client Portfolio Manager, you will provide personalized solutions from DKV's range of products and services, tailored to each client's needs and to the company's commercial objectives. You will manage a portfolio of existing clients and activate newly allocated clients, contributing to client loyalty, increased use of DKV products and services, and achievement of market objectives. Activates new clients allocated in the portfolio, according to the established sales plan Manages the existing client portfolio, offering support, consultation and personalized solutions to increase client loyalty and drive business growth through cross-selling and up-selling Identifies client needs and the potential for using DKV services and products, for both prospects and existing clients Designs customized offers tailored to clients' specific activities (route proposals, fueling solutions, comparative price analyses, fueling station and product recommendations) Initiates and monitors the commercial conditions offered to clients until implementation, in line with DKV standards and procedures Analyzes the allocated portfolio and implements measures to reduce and prevent client losses, maximizing product usage and portfolio profitability Presents additional product offers to clients, as well as offers for products already used, to increase product utilization in the portfolio Processes customer requests and complaints, communicating efficiently with support departments to clarify reported issues Cooperates with Field Sales, Telesales, Back Office and Credit Control departments to serve clients, in line with DKV policies and procedures Prepares periodic reports on activities performed, upon the manager's request