We are part of a leading European B2B platform offering payment solutions for vehicles on the road. Our work is driven by a shared purpose: to create efficient and sustainable mobility for the future. Every day, more than 2,800 employees across Europe support customers in over 50 countries in line with our motto: You Drive, We Care . If you have experience in customer service, enjoy building long-term business relationships and are able to find solutions for customers even in the most demanding situations, this opportunity may be for you. Your role As a Customer Service Representative dedicated to DKV Mobility’s key customers, you will be responsible for comprehensive support of a portfolio of DKV Mobility customers. You will become the first point of contact for customers, supporting them at every stage of cooperation and ensuring the highest quality of service. Your goal will be to build long-lasting relationships, ensure smooth process execution and support customers in the effective use of DKV products and services. Your tasks Provide comprehensive customer support by phone, e-mail and other available communication channels. Build and develop long-term business relationships based on trust and high-quality service. Identify customer needs and provide reliable, complete and timely information. Support customers in using DKV Mobility products and services. Receive, analyse and resolve customer requests and complaints. Coordinate customer matters in cooperation with other departments within the company. Update customer data and documentation in CRM and SAP systems. Supporting processes related to credit limits and payment timeliness in accordance with applicable procedures. Identify potential business needs of customers and pass relevant information to the dedicated sales team. Achieve individual and team quality and service goals. Ensure compliance of activities with applicable company procedures and standards.