The team – your impact

Do you want to work with us on bringing our IT support to the next level? Then reinforce our team with your passion for digital technology and your exceptional analytical skills.

Your Role – meaningful & rewarding

• Monitor and examine the use of knowledge by users and agents in E.ON’s operational IT support to identify patterns, knowledge gaps and improvement opportunities
• Conduct monthly sampling to evaluate IT support quality, by analysing E.ON's operational service partner agent and process activities, against key performance indicators
• Discuss quality levels and outcomes with service partners, and work with them to develop initiatives to improve quality measures
• Work closely with product and service owners to promote knowledge creation and sharing, incorporating their input for IT support and knowledge management
• Support the development, quality assurance, and enhancement of knowledge article content and resources
• Increase the utilisation of artificial intelligence, search engines, and other technologies to consistently enhance the user experience

Your Profile – authentic & open-minded

• Completed studies in business administration or a comparable qualification, combined with multiple years of professional working experience in relevant positions
• Exceptional analytical skills and a high affinity for numbers
• Strong project management skills
• Mid-level understanding of modern digital technology
• Experience in working in international, cross-functional teams
• Fluent in German and English
• High willingness to travel regularly in Europe (approx. 2x / month)

Our Benefits – smart & useful

• Enjoy flexibility: You can combine coming to the office and working from home flexibly. It’s even possible to go on workation for up to 20 days per year within Europe.
• Advance your development: We grow and we want you to grow with us. Learning on the job, exchanging with others, or taking part in an individual training – our learning culture enables you to bring your personal and professional development to the next level.
• Get connected: Take the opportunity to engage in our Digital Empowerment Communities for collaboration, learning, and network building.
• Recharge your battery: You have 30 days of paid vacation per year plus Christmas and New Year's Eve off. Your battery still needs charging? You can exchange parts of your salary for more paid vacation or you can take a sabbatical.
• Elevate your mobility: From car and bike leasing offers to a subsidised Deutschland-Ticket – your way is our way.
• Think ahead: With our company pension scheme and a great insurance package we take care of your future.
• This is by far not all… We are looking forward to speaking with you about further benefits during the hiring process.

Inclusion

It is important to us that people with disabilities have access to a fair application process, providing them with an opportunity to shine. Therefore, our representative body for severely disabled people will be included in the process from an early stage. Please let us know via the application form if you require technical or organisational adjustments during the application process. We will strive to make the required aids available.

Should you not be able to apply online and want to speak someone in person, please contact your local recruiter.