At Foot Locker we obsess over the customer. This is where you come in! We are looking to hire a part-time Package Investigations Specialist, a role that is vital to our company's success. You will be responsible for providing reasonable resolutions to delivery-related issues while ensuring a positive customer experience with compassion and problem-solving.
This position is located on-site in our Wausau, Wisconsin office.
Scheduling: Hours are available between 9am-6pm Monday-Friday. You will set your own availability for scheduling with a minimum of 8 hours per week required.
Compensation: $16.00 / hour
Next available start date: Monday, May 4th
Training: You would attend 3 weeks of Customer Care Training (which may fall outside of your regularly scheduled hours) in addition to one week of in-department training during your regularly scheduled shifts.
What our employees say they love most about working here:
- Their coworkers!
- Flexibility and work/life balance
- The atmosphere: welcoming & sense of belonging
- Recognition and appreciation from leadership
- Problem-solving and helping customers
- Learning about the business
- Laid back environment
- Weekends off
Responsibilities
- Providing superior customer service regarding questions or concerns around delivery-related issues and providing reasonable resolutions, keeping the company's best interest in mind
- Speaking with internal and external customers directly over the phone or via email to resolve issues or concerns as needed
- Efficiently entering customer information and call notes into the order management system
- Accurately completing appropriate follow up actions for order and service resolution
- Sending customer notifications and follow up emails regarding delivery investigations
- Assisting with contact center phone call volume as needed
Qualifications
- Proficient computer navigation skills including ability to multi-task
- Positive attitude
- Written and oral communication skills, including professionalism while speaking with internal & external customers
- Previous customer service experience is strongly preferred
#LI-AF1
Benefits
- 30-50% employee discount
- Casual dress code – Wear your sneakers to work!
- Opportunities for advancement
- Learning and development opportunities
- Stock purchase plan
- Education reimbursement program
- Employee Resource Groups
- Employee referral bonus program
- Recognition and appreciation initiatives
