At Foot Locker we obsess over the customer. This is where you come in! We are looking to hire a full-time Payment Management Specialist, a role that is vital to our company's success. You will be responsible for determining the validity of customer orders while providing a positive experience through compassion and problem-solving.
This position is located on-site in our Wausau, Wisconsin office.
Available full-time schedule: Monday-Friday 1pm-9pm
Pay rate: $16.50 / hour
Next available start date: Monday, May 4th
Training: You would attend 3 weeks of Customer Care Training (which will be part-time hours that may fall outside of your regular schedule). Additionally, there would be one week of in-department training during your regularly scheduled shifts.
What our employees say they love most about working here:
- Their coworkers!
- The atmosphere: welcoming & sense of belonging
- Recognition and appreciation from leadership
- Problem-solving and helping customers
- Learning about the business
- Laid back environment
- Weekends off
Responsibilities
- Interacting with customers through phone and email to determine the validity of an order or shipment
- Contacting merchant bank, credit card issuers, and various financial entities to verify payment specific information
- Reviewing and processing chargebacks and disputes in accordance with merchant bank and PayPal guidelines
- Using a standard set of guidelines to research into account information, and exercising sound decision-making in elevated situations to protect the assets of the company
- Answering incoming calls and emails from customers regarding orders that have been canceled for verification
Qualifications
- Proficient computer navigation skills, particularly the ability to multi-task
- Written and oral communication skills, including professionalism while speaking with internal & external customers
- Positive attitude and solutions-oriented
- Previous customer service experience preferred
#LI-AF1
Benefits
- 30-50% employee discount
- Paid time off: 8 personal days & 10+ vacation days per year, plus holidays
- Casual dress code – Wear your sneakers to work!
- Medical / dental / vision coverage
- 401(k) with Roth option and company match
- Opportunities for advancement
- Learning and development opportunities
- Stock purchase plan
- Education reimbursement program
- Life insurance
- Employee Resource Groups
- Employee referral bonus program
- Recognition and appreciation initiatives
