At Foot Locker we obsess over the customer. This is where you come in! We are looking to hire a full-time Package Investigations Specialist, a role that is vital to our company's success. You will be responsible for providing reasonable resolutions to delivery-related issues while ensuring a positive customer experience with compassion and problem-solving.

This position is located on-site in our Wausau, Wisconsin office.

Schedule: Monday-Friday 10am-6pm

Compensation: $16.50 / hour

Next available start date: Monday, May 4th

Training: You would attend 3 weeks of Customer Care Training Monday-Friday 1pm-5:30pm in addition to one week of in-department training during your regularly scheduled shifts.

What our employees say they love most about working here:

Their coworkers!
The atmosphere: welcoming & sense of belonging
Recognition and appreciation from leadership
Problem-solving and helping customers
Learning about the business
Laid back environment
Weekends off

Responsibilities

Providing superior customer service regarding questions or concerns around delivery-related issues and providing reasonable resolutions, keeping the company's best interest in mind
Speaking with internal and external customers directly over the phone or via email to resolve issues or concerns as needed
Efficiently entering customer information and call notes into the order management system
Accurately completing appropriate follow up actions for order and service resolution
Sending customer notifications and follow up emails regarding delivery investigations
Assisting with contact center phone call volume as needed

Qualifications

Proficient computer navigation skills including ability to multi-task
Positive attitude
Written and oral communication skills, including professionalism while speaking with internal & external customers
Previous customer service experience is strongly preferred

#LI-AF1

Benefits