At Foot Locker we obsess over the customer. This is where you come in! We are looking for multiple part-time Customer Care Specialists, a role that is vital to our company's success. You will be responsible for providing a positive customer experience through compassion and problem-solving.
“We are the human touch. Customers get to talk to a real person & they frequently comment on being able to do so.” – Current Customer Care Specialist, with Foot Locker since 2000.
This position provides flexible scheduling and the opportunity to expand your career by learning about the business.
This position is on-site at our contact center located at 111 S. 1st St., Wausau, WI 54401.
Next training start date: Monday, June 8th
Training: You will attend 3 weeks of Customer Care Training from either 8:00am-12:30pm or 4:00pm-8:30pm Monday-Friday.
Scheduling: Hours are available between 7am-11am and 5pm-9pm Monday-Friday. You will set your own availability for scheduling within these timeframes; a minimum of 8 hours of availability to work per week is required.
Pay rate: $16 / hour
What our employees say they love most about working here:
- Their coworkers!
- Flexibility & work/life balance
- The atmosphere: welcoming & sense of belonging
- Recognition and appreciation from leadership
- Problem-solving and helping customers
- Learning about the business
- Laid back environment
- Weekends off
Responsibilities
- Providing superior customer service over the phone to assist customers with questions or concerns around orders they've placed online, shipment tracking, product availability, etc.
- Empathizing with and prioritizing customer needs
- Efficiently entering customer information and conversation notes into the order management system
- Providing customer service to our Foot Locker Retail Store Associates as they place orders for their customers
Qualifications
- Proficient computer navigation skills including ability to multi-task
- Positive attitude
- Ability to be polite and professional while speaking with customers
- Previous customer service experience is helpful but not required
#LI-AF1
Benefits
- 30-50% employee discount
- Casual dress code – Wear your sneakers to work!
- Opportunities for advancement
- Learning and development opportunities
- Stock purchase plan
- Education reimbursement program
- Employee Resource Groups
- Recognition and appreciation programs
