The Senior Manager, Last Mile & Execution is a critical leadership role within Foot Locker's organization. This individual will oversee the end-to-end last mile and direct-to-consumer fulfillment strategy, driving operational excellence across carrier management, delivery experience and DTC fulfillment execution. Reporting directly to the Senior Director of Omnichannel Fulfillment, the Senior Manager will lead a team of analysts and serve as the subject matter expert for all last mile and DTC initiatives.
Responsibilities
• Lead and manage the Last Mile & Fulfillment pod, including direct oversight of analysts supporting carrier performance and returns operations.
• Develop and execute the strategic roadmap for last mile delivery, carrier network optimization and DTC fulfillment.
• Partner cross-functionally with Supply Chain, Technology and Store Operations to align fulfillment capabilities with business objectives.
• Drive continuous improvement initiatives across delivery speed, cost-per-shipment and customer satisfaction metrics.
• Manage day-to-day operational performance of fulfillment centers as it relates to outbound DTC volume.
• Define and monitor KPIs including on-time delivery, carrier OTIF, cost-per-unit and returns processing efficiency.
• Support peak season planning (Back to School, Holiday).
• Present performance updates and strategic recommendations to VP-level stakeholders
Qualifications
• 7+ years of experience in supply chain, logistics or fulfillment operations, with at least 3 years in a
people management role.
• Deep expertise in last mile carrier management (UPS, FedEx, USPS, regional carriers) and DTC
fulfillment operations.
• Experience in a high-volume retail or e-commerce environment strongly preferred.
• Strong analytical skills with proficiency in data visualization tools (Power BI, Tableau) and
advanced Excel.
• Demonstrated ability to manage vendor relationships and negotiate carrier contracts.
• Excellent communication and executive presence; ability to present to senior leadership.
• Bachelor's degree in Supply Chain, Logistics, Business or a related field required.
At Foot Locker, we value innovation, authenticity, and integrity in all that we do. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools, including ChatGPT, during interviews and assessments. To ensure a smooth and secure experience, please review the following guidelines:
- Cameras must be on for all virtual interviews.
- AI tools are strictly prohibited during interviews or assessments.
We appreciate your understanding and cooperation as we work together to create a transparent and equitable hiring experience.
Benefits
The annual base salary range is $119100-146900 /yr. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive short term incentives that align with individual and company performance. Salary will be determined by the education, experience, knowledge, skills and abilities of the applicant, internal equity, and alignment with market data. Salary is one component of the Foot Locker, Inc. total compensation package, which includes the below:
Foot Locker Benefits:
Employee Discount
Paid Time Off
Medical | Dental | Vision Coverage
401(k) | Roth 401(k)
Life Insurance
Flexible Spending Account
Opportunities for Advancement
Tuition Reimbursement for Qualified Courses
Strong Company Culture
Employee Resource Groups
