Senior Manager Merchandise Services (Hybrid)

Foot Locker

United States · New York, NY, USA

USD 110k-125k / year

Posted on Jun 24, 2026

Overview

Great brands reflect culture. The best ones help shape it. At Foot Locker, we’re rooted in sport, powered by style, and driven by the communities that move both. From Foot Locker and Kids Foot Locker to Champs Sports, WSS, and atmos, our brands sit at the intersection of sport, style, and self-expression.

As part of the DICK’S Sporting Goods family, you’re backed by the resources, reach, and career opportunities of a world-class sports company. That unleashes Foot Locker to keep pushing forward with the agility and edge that define the brand. We’re looking for great people who want to influence culture and the generation that is shaping what’s next.

Whether you’re building strategy, shaping innovations, or creating unforgettable customer moments, you’ll contribute to decisions and experiences that define our brands’ impact in the communities we serve.

Come change the game with us. Apply today!

This hybrid position will be located at our Corporate Office in NYC. Expectations for hybrid in-office schedule is three days a week: Tuesday, Wednesday, and Thursday.

Foot Locker, Inc. is seeking a passionate and results-driven leader to join the North America Merchandise Strategy and Operations team. The Senior Manager will partner cross-functionally with Buying, Planning, Digital, Supply Chain, and Technology to improve processes, systems, and data quality across the merchandise lifecycle.

Success in this role requires strong communication skills, operational expertise, and the ability to lead change across complex, cross-functional environments.

Core skills and abilities:

Detail Oriented: Deep understanding of business processes and supporting systems; willingness to dive into details to drive accuracy and improvement
Problem Solver: Creative and tenacious in resolving issues; able to simplify complex challenges
Cross-Functional Communicator: Proven ability to build and influence partnerships across teams
Data & Technology Savvy: Strong understanding of system and data interactions; ability to quickly learn and adapt to new technologies
Self-Directed: Effectively manages priorities, timelines, and competing demands
Change Agent: Leads process improvement and drives adoption of new ways of working

Applicants must be currently authorized to work in the United States on a full-time basis. At this time, Foot Locker will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).

Responsibilities

Lead and develop a team of 19 (two direct reports), overseeing data integrity, item creation, and purchase order operations across North America
Define and evolve the Merchandise Services operating model, including process standardization, governance, and scalability; lead process improvement initiatives
Own end-to-end merchandise services processes, including item setup, product attribution, and purchase order lifecycle management
Establish and monitor KPIs (e.g., data accuracy, PO timeliness, SLA adherence, cycle time) and drive accountability to performance targets
Own data governance and integrity standards across merchandise systems, ensuring adherence to agreed-upon style, color, and product attribution guidelines; oversee vendor deadline calendars, digital enrichment data, family coding, and size chart consistency to support accurate product representation
Ensure timely and accurate purchase order execution, including maintenance activities such as updates, cancellations, and exception management; partner closely with Buying and cross-functional teams to resolve PO discrepancies (shortages, overages, pricing) and improve upstream accuracy
Lead continuous improvement initiatives by identifying root causes and implementing scalable process and technology solutions
Partner with Technology and Merchandise Operations to support system enhancements and implementation of new capabilities
Build organizational capability through coaching, talent development, and creating growth opportunities for team members
Manage team performance and carry out supervisory responsibilities in accordance with company policies and applicable laws

Qualifications

Required Experience and Skills

Bachelor’s degree in Business, Finance, Merchandising, or related field
5+ years of relevant retail or merchandising operations experience
Experience in product data management, item setup, and purchase order processes
Proven experience leading cross-functional projects and driving operational improvements
Strong analytical skills with advanced proficiency in Excel and data analysis
Process-oriented with experience documenting current-state processes and designing optimized workflows

Leadership Competencies

Operational Excellence: Deep understanding of merchandising processes and systems with a focus on efficiency and accuracy
Strategic Thinking: Ability to connect operational execution to broader business objectives
Change Leadership: Proven ability to lead change and drive adoption of new ways of working
Cross-Functional Influence: Builds alignment and strong partnerships across teams
Data & Systems Acumen: Leverages data and system knowledge to inform decisions and drive improvements

At Foot Locker, we value innovation, authenticity, and integrity in all that we do. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools, including ChatGPT, during interviews and assessments. To ensure a smooth and secure experience, please review the following guidelines:

Cameras must be on for all virtual interviews.
AI tools are strictly prohibited during interviews or assessments.

We appreciate your understanding and cooperation as we work together to create a transparent and equitable hiring experience.

#LI-JJ1

Benefits

The annual base salary range is $110000 - $125000. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive short term incentives that align with company performance. Salary will be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Salary is one component of the Foot Locker, Inc. total compensation package, which includes the below.

Foot Locker Benefits: