Accountable for customer facing activities/customer experience, acting as SPOC for customer, adopting customer centric mindset.
Contribute to the understanding of customer segments, needs and expectations by providing feedback on customer interactions.
Build customer relationship by supporting enquiries; Collect feedback & identify opportunities to drive CSAT, including regular visits.
Provide quality service to customers while identifying opportunities to secure new business or support retention via customer interaction.
Support the implementation of organizational changes, processes, projects, pilots and regional best practices.
Utilize customer service systems and tools (SAP & Service Cloud), driving efficiencies and providing feedback to contribute to improvement.
Plan own activities on daily/weekly/monthly basis to ensure business continuity, enhance efficiencies & improve customer satisfaction

What makes you a good fit

Additional Responsibilities

Bachelor's degree required or 7+ years of relevant experience may be considered
Experience in Excel, Word, PowerPoint, SAP, and Power Bi
Experience with Datalliance or similar software
Knowledge of CPG industry in the supply chain field

Some benefits of joining Henkel

Health Insurance: affordable plans for medical, dental, vision and wellbeing starting on day 1
Work-Life Balance: Paid time off including sick, vacation, holiday and volunteer time, flexible & hybrid work policies (depending on role), and vacation buy / sell program
Financial: 401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement
Family Support: 12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships
Career Growth: diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement

The salary for this role is $90,000.00 - $115,000.00. This is the range that we in good faith anticipate relying on when setting wages for this position. We may ultimately pay more or less than the posted range and this range. This salary range may also be modified in the future.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral.

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

JOB ID: 26091960

Job Locations: United States, TN, Nashville, TN

Contact information for application-related questions: talent.acquisition@henkel.com

Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.

Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application

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