About This Position

Henkel Consumer Brands hold leading market positions worldwide and its Brand name product business is continuously developing. Operating within both Retail and Professional Industries our Brands and products are used by widely every day. You will embark on 3 functions in rotation: Customer Excellence, Logistics and Demand Planning.

What You´ll Do

Customer complaints & claims management:

• Customer interaction and ad-hoc analysis during inbound emails; monitoring cases managed in GBS+ (Shared Service Centre)
• Be customers ‘counterpart for solving and negotiating any operational topic/issue related to orders (delays, incidents, returns, prices, invoices, etc)
• Help drive improvements in the team’s performance
• Using analysis and insight, highlight key trends and possible improvements
• Work within company practice/guidelines and compliance
• Opportunity to work independently, while provided with the necessary team support
  
  

Logistics:

• SAP support for Logistics Operational Fundamentals (Rework , Purchase orders etc)
• Electronic Data Interface (EDI) management
• Monitoring/Reporting on Key Supply Chain Metrics
  
  

SKP Professional :

• Returns Management / Urgent shipment coordination
  
  

Demand Planning:

• Support in Demand reviews – PowerBI/MS office
• Out of stock report managements
• Supporting Project Implementation Manager in all the steps of project
• Managing product lifecycle in the SAP
  
  

What makes you a good fit

• Minimum Educational Requirements: A Levels: BCC or BTEC DMM, GCSE Maths and English Language (9-4)
• Strong communication skills
• Good organisation and time‑management
• Attention to detail
• Collaborative mindset
• Relationship‑building skills
• Creativity and commercial thinking
• Adaptability and willingness to learn
  
  

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid work model
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Performance bonus / incentives
• Competitive Pension & Life Assurance - Company contributes up to 10% of basic salary
• Annual Leave: 27 days plus 8 Bank Holidays
• Celebration vouchers
  
  

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.