About this Position The Global System User Support role plays a key part in keeping Henkel’s innovation engine running smoothly. By ensuring reliable access, data accuracy, and day-to-day stability of the Henkel Innovation Tool (HINT), this position helps teams around the world collaborate effectively and move innovation projects forward with confidence. You will be part of a collaborative Global Business Services environment, working closely with colleagues, business stakeholders, and process owners across regions. The role combines structured system administration with hands-on user support, offering exposure to global processes, continuous improvement initiatives, and change management efforts impacting a critical enterprise tool. It’s well suited for someone who enjoys problem-solving, working across functions, and contributing behind the scenes to outcomes that matter at a global scale.

What You´ll Do

• Creation, update, removal, and maintenance of user’s accesses for Access Management within Henkel Innovation Tool (HINT), a global project management tool
• Basic configuration, technical bugs fixing, and troubleshooting within HINT (entering, updating, correcting data)
• Communication with system developers if necessary
• System administration and monthly report preparation related to processed tickets and runtimes
• Supporting project or change management impacting HINT and collaborating with GBS colleagues, business stakeholders, and process owners for specific requirements/requests
  
  

What makes you a good fit

• Bachelor's Degree in any field; Preferably with IT background course
• Minimum of 3 (three) years of related work experience in Customer Service/Technical Support from shared services/BPO industry
• Knowledge in Henkel Innovation Tool or similar project management tools in the manufacturing industry
• Knowledge in Microsoft Office (Outlook, Word, Excel, and PowerPoint); Preferably with experience in project coordination, technical troubleshooting, SAP MM (Materials Management), VBA, and Power BI
• Customer oriented, team player, time management, analytical, attention to details, stakeholder management and excellent communication skills
• Experience in process or tool improvement and issue resolution
• Amenable to work on a mid-shift schedule (1:00PM to 10:00 PM) or (3:00 PM to 12:00 MN), and report on a hybrid work set-up in Ayala Avenue, Makati
• Willing to work during Philippine holidays as part of a skeletal workforce arrangement
  
  

Some perks of joining Henkel

• A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• HMO healthcare coverage plan
• Provident Fund
• Group Life and Personal Accident Insurance
  
  

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.