About this Position At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop What makes you a good fit. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

What You´ll Do

• Interaction with customers; the resource will be the first point of contact for external customers
• Management of Order-to-Cash processes (from order receipt to correct delivery and invoicing and any after-sales disputes)
• Collaboration with the rest of the team and other internal departments (Supply Chain, Sales, Logistics)
• Work with automated processes (EDI)
  
  

What makes you a good fit

• Good interpersonal and communication skills
• Ability to work in a team
• Good organisational skills (planning daily activities and managing priorities)
• Knowledge of ERP (SAP) and Service Cloud systems is considered a plus
• Italian is mandatory; a solid knowledge of English is required (many of the functions we interface with are based abroad)
• Proactive approach to improving end customer service (proactivity and problem solving)
  
  

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid work model
• Diverse national and international growth opportunities
• Free Canteen
• Product box, twice a month
• Special discount at “Corporate Benefits”
  
  

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.