Key Account Manager
Henkel
Shanghai, China
Posted on May 15, 2026
What You´ll Do
- Drives sales devel-t and growth with assigned customer portfolio and newly developed leads, where needed with new projects/dev-t programs.
- Executes local sales plans for assigned accounts in line with SBU strategy to maintain and develop existing / acquire new customers.
- Manages new leads and lead qualification within assigned customer scope.
- Builds and maintains relationships with customers and distributors.
- Works closely with others and other Henkel departments to provide the best customer experience.
- Executes pricing actions.
- Executes customer roadmap and manages / closes respective CRM tool (ACE) growth opportunities.
- Delivers KP OSG and PC % in territory / at defined account.
- Performs regular check of Supplier Portals incl. supplier news, quality / audit issues and production data updates of major accounts.
- Manages special requests incl. order release, credit limit, debit / credit / return goods.
- Supports transactional processes to ensure compliance with corporate standards, e.g. price and contract management in the IT-system (SAP).
- Provides input to Manager on customer needs, business trends, competitive situations in territory.
- Coordinates with TCS to conduct line trials / (re)solve customer requests and complaints.
- INT/EXT related working experience is preferred.
- 8+ years working experience.
- Adhesive for automotive related experience.
- Bachelor/Master‘s degree.
- Major in Chemical is preferred.
- Good English.
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Comprehensive Group Insurance Scheme
- Annual Physical Examination
- Flexible Benefits cover for dependents
- Company Products Discount
