What You´ll Do

• Work with application equipment to provide solutions to enhance customer adhesive related processes Responsible for products application / technical training and coaching of field sales forces and customers
• Responsible for directly communicating with sales, marketing, PD, Innovation, members of TCS field team or project team members
• Promote internally SBU innovations and best learnings cross accounts
• Responsible for product recommendations, customized products applications, new product demonstrations and troubleshooting for customers
• Consult customers on solutions generating value for their use cases and Perform technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers with documentation in the CRM tool and the LIM system
• Leverage customer feedback to drive optimization in customer service and identify new business opportunities for sales colleagues
• Reports quality issues / customes claims to relevant parts of the organization (incl. CCMS/CAPRIS) Drive customer experience by optimizing automated customer interactions and enhancing remote customer interactions
  
  

What makes you a good fit

• Bachelor's degree in Engineering , Material Science, Chemistry or Physics.
• Minimum 5 years of relevant experience (preferred).
• Strong technical expertise with solid problem-solving capability.
• Ability to deliver customer-focused solutions and support technical projects.
• Good communication, teamwork, and time management skills.
• Good command of English and Chinese would be an advantage.
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Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Medical Coverage for employees and eligible dependents
• Provident Fund
• Annual Physical Examination for employees
• Discounts on company products
  
  

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.